"I queried the lifetime license when I…"

I queried the lifetime license when I originally got the offer (about 3 years ago) and they said it was for as long as they were in business and they were a viable concern. Well they are still in business (that is always a risk you take) but with only 15 days notice (even their terms say they should give 30 days) they are just closing down that particular service, but still giving an option to be moved to a paid subscription service. A little while ago they told the lifetime users that their 'support' was ending and that they may experience problems unless they paid to go on to a premium plan. Obviously that didn't work, so now they have gone for the nuclear option. Shameful, 3 years is not a lifetime.

"Lifetime doesn't mean for life apparently"

Purchased a lifetime plan less than a year ago - now it's cancelled. How come a lifetime plan gets cancelled? They probably realized that they can't sell anymore and decided to quit the service. In a normal country that would be illegal. Can't you do basic math and realize lifetime couldn't cut it for you? Maybe with better service you would be able to convert people to pay even more.

"Like all the other many unhappy customers…"

Like all the other unhappy customers Zoolz reneges on its agreements. To top it off 15 days to empty our data and clear the heck out of there. If only there was a negative score.
Edit: Nice response from Zoolz, dedicated email to help restore files, wow!
Why not allow more time for customers to access their data?

"The company did not honour the lifetime…"

The company did not honour the Zoolz Home lifetime plan it sold.

Updated: Zoolz's reply is basically admitting they are dishonorable. A lifetime plan is called a lifetime plan because it needs to be honored for a lifetime. Any form of amendment is dishonoring the contract.

"Lifetime service which I paid for is…"

Lifetime service which I paid for is going to be canceled within less then two years. It looks like stealing the money. Iam going to make a complant to CMA. I suggest everyone to the same. Company is based in UK so they shoud abey the law.

"Zoolz home users "lifetime subscription""

So now Zoolz home users, apparently "lifetime", accounts are going to be discontinued in 15 days?

"Illegal"

Illegal - stay away from these liars.

I also have signed up and paid for a lifetime plan - cancelling it is onesided not just unprofessional but plain illegal.

NEVER EVER will I do business with them and everyone doing it - be aware - Zoolz might screw you sooner or later.


Lifetime means lifetime. Customer Service reply is proof of just that... customer service.

"Professional liars"

They were selling a lifetime product that after two years they are closing and deleting data in 14 days. They are professional but professional liars. Bye-bye money and data

"Another fantastic news!"

Another fantastic news!

Recently they demanded all lifetime users to pay them a "maintenance fee". Now they just cancelling accounts - see below:

Dear Valued Customer,
It is with deep regret that we inform you, effective immediately, our consumer service, Zoolz Home, will be discontinued in order to allow us to fully focus on the business and organization cloud backup market.
What happened?
The cloud backup market is a competitive one. We entered it 15 years ago with the hope that we could make it accessible to anyone, both business and home users. Even with the many changes we’ve made to how we structured our cloud backup services, we’re unable to competitively service the consumer market.
How does this affect my account?
All Zoolz Home users will have 14 days to retrieve their data from the cloud. Any Zoolz Home order made within the last 30 days will be fully refunded while any customers whose purchase date exceeds the previous 30-day limit and is under 12 months, will be partially refunded. Refunds will be credited within 30 days.
What will happen with my data?
On October 15th account data will be deleted from our servers. Before this, we will be sure to remind all users to retrieve their data before deletion.

etc etc etc

"Another Unhappy Lifetime User"

I too, bought the Lifetime Zoolz plan a few years ago. It was working great for backups. I didn't mind the delay in downloads from cold storage, because I purchased it as a backup solution that would only be used for disaster recovery.

However, I now find the product to be completely unusable. I got the dreaded "Please check your internet connection" error and contacted support after being unable to back up. Blaming myself, I even deleted all my computers and backups from the web console, reinstalled the software, etc.

I finally got the same support response: that all Lifetime users share the bandwidth and that I would have to wait for some to become available. A month later, I only have 3050 files backed up (over 100,000 pending).

I have no problem with Zoolz limiting upload speeds or download timeframes for Lifetime users. Turn off Turbo Mode for Lifetime Users, even. But the idea that they can't stop an abusive user from hogging all the bandwidth, or can't provide a usable service level to its earliest supporters, is crazy. Totally useless. Spend your money on an iCloud or Dropbox upgrade.