"Subscription info was in various…"

Subscription info was in various locations making it hard to arrive at a clear decision but having an account manager providing support was a great help.

"Easy app to download and use"

Easy app to download and use. I bought 100 GB for one year and this will help keep all my data safe in one location and give me the easy access I need to use it.

"Do not trust Zoolz -- they are liars and cheaters !!!"

Do not trust Zoolz. They are cheaters and liars. They cheated me out of my money and broke contractual agreement:
I bought 2TB lifetime storage package (1TB hot and 1TB cold storage). Service started normal with normal access and sharing features. After some time they moved ALL of my files into what they call "Vault" and now it takes several days to get any file out of there -- How is that a "hot storage"? -- I ask you. Plus they took away sharing option altogether. I sent a message to Zoolz support to get access to my files ASAP, but have not heard from them in a few days. I think it may be time to start thinking about class action against this deceitful company to stop their bad practices and seek to compensate all the customers who where deceived on the "lifetime" deal. What a disaster! I wish somebody warned me about these scoundrels! I am leaving my comment here in hopes that other people can be forewarned.
I saw other users "flipped" from 1 star rating into "positive rating" after they got their files for instant access. My question to those users who "changed their mind" about Zoolz: how can you betray your fellow consumer and now give Zoolz more than 1 star !!!? - or do you not care about other people who experience the same grief now !!!?

"Very Happy Customer"

I now have Zoolz installed on two computers (under two different accounts) and couldn't be happier. My second purchase accidentally went through as an upgrade and it took a few days to get it sorted out, but Zoolz's customer support was excellent in making it all work.

"Why I love ZOOLZ"

Extremely fast response upon our call. Precise explanation and guidance, so that we were through set-up in minutes. We had an offer and got 5 TB cold storage space for a ridiculous price that simply needed to be taken. :)

As for software - we have used Zoolz for a couple of years already on my main computer and I actually forgot that we had it ... :D It simply works around the clock and doesn't bother or mess with the work I do otherwise on my computer.

I have never before had another cloud storage solution that would be so simple to use and at the same time wouldn't interferre with my work.

(Being a computer software programmer for the last 34 years actually says a lot about the last statement...)

I am very satisfied with Zoolz and can only recommend it!

"Run from this company as fast you can."

Run from this company as fast you can.
Had 2 TB life plan. Their tool didn't work anymore. Requested support multiple times and never got help. After 3 months i received the message they'd delete my account due to inactivity (because their tool is complete crap).
Then when i asked them again the only response i got was that i could pay a monthly or yearly fee to be able to get support.

This site is a complete scam. Don't trust them for more than 5$

"These guys deserve a lawsuit"

the lifetime subscription has been cancelled. I have 15 days do download my files before they get deleted. However I can't do that, because they removed the download button and their app is not working.

"Negative and Positive Review"

Edit 2:
After the original review I was contacted by the Zoolz Client support and my issue was fixed. I appreciate and salute this good client support from Zoolz. But this support should've been provided during the first contact, not after a negative review on trust pilot. But this time, Zoolz's client support fixed my issue quickly and with no issues, I see that as act of good faith so I will trust Zoolz and I've changed my review's classification as a reflection of that. I hope Zoolz continues to show quality support and services.


Original Review:
As it happened to many people, I've subscribed to a life time of 500Gb of Instant Vault and 500Gb of Cold Backup Storage. No yearly/regular subscriptions or plans were mentioned, it was a life time deal. For about a year everything ran smoothly, I could backup my data on the cloud and share if I needed. It was perfect.
In less than an year, with no warning, I've received an email notifying that my 'Maintenance Plan' was expired and I would need to subscribe to a regular plan to be be able to have access to the previous features again. Features that made part of my life time contract.
I was unable to share my data/files anymore, which was one of the reasons I've paid for this service. To get the service that it was meant to be life time I now have to pay for a subscription. So my life time service is now completely useless.
This was a complete breach of contract. They decided to change their policy, and with no warning changed the contract conditions without informing or discussing it with their clients. It was very so deceitful, dishonest and unreliable behaviour. I will never be able to trust this 'company again'. I cannot express how disappointed I am with zoolz.

EDIT1: When I've contact the support team, what they said was since the 'Maintenance Service' (that was not mentioned when I bought the life time account) has expired, zoolz don't provide any costumer support until the client subscribes to this service. After the client subscribes/buys the service they will provide some assistance to fix the issue.
Pretty much they're bribing and pressing the client into buying this service.
Their service is so dodgy and insidious.

"Don't buy It"

I bought "Lifetime of 1TB Instant Vault and 1TB of Cold Backup Storage" and I was very satisfied with this cloud so far.
As other reviewers told, few days ago, after a couple of years, without any warning they stopped the Vault Service and migrated it to Cold Backup Storage. To get it back is it was they demanding extra payments to purchased a maintenance service.
Now to download some files you need to wait at minimum one day, and this is almost useless for me.
When I asked for information from customer service, they didn't even want to answer me, because I should have purchased the maintenance service.
So if you have any problems, you cannot ask them if you don't pay an extra fee.
This is very incorrect behavior, because the terms of a contract cannot be changed.
So, my suggestion is don't buy this service!

"Stay away, they do not honor neither their promises nor UK or EU law."

In short - stay away from this company, you would not be able to use what you bought for the money you paid - they will cut service after you purchase it, demand more money and refuse your requests for refund.

I bought from them "Lifetime of 1TB Instant Vault and 1TB of Cold
Backup Storage" and as other reviewers mentioned, they took away Vault and migrated it to Cold Backup Storage. To get it back is it was they demanding extra payments. At the time of the purchase this is what was promised:
1)Backup 1TB of Instant Vault data & 1TB of Cold Backup data for life, w/ no additional costs.
2)Length of access: lifetime
3)Updates included

After lengthy discussions with support they temporary restored my Vault and mentioned the following:
“Please note that since you have not subscribed to the maintenance plan, these files might be transferred to Cold Storage at any time in the future, which is why we advise our lifetime users to subscribe to the maintenance plan so that their files are always in Instant Vault when needed.

We cannot know when this might happen as this is performed by an automated service on all the accounts without subscription to the maintenance plan”.

Another problem is that extra money are demanded for the future updates - just check out the following:
However, the backup and restore technology that revolves around the lifetime accounts with the previous basic plan will be changed as follows:
1. Lifetime subscribers with basic support plan will be sharing the same upload and download channels. This may leed to a noticeable slowness in the backup and the restore process. This may also cause interruptions of the backup and the restore, depending on the load on the said shared channels.
2. Lifetime subscribers with a basic support plan will not be eligible for further Zoolz updates to meet the new OS updates (Both Windows and macOS). This may be leading to software under-performing when new OS updates are installed.
3. The Vault feature will be restructured for Zoolz lifetime subscribers with a basic support plan. The idle files under the Vault folder will get automatically migrated to the Cold Storage servers. This means no more share or instant download for those files even while they are listed under the Vault folder.
4. No more technical support.

Obviously, none of this changes were mentioned at the time of the purchase.
I will be reporting them to ombudsman and fire legal action again them. It is not big money I paid, but they behave like a criminals.