"Maya - Customer Exerience Team"

Maya is amazing, helpful and understanding through our 20 or exchanges over the last three days.
I might add I am a technophobe!
She was so kind, polite and patient throughout the whole process. I wish everyone on the net was this brilliant. She is certainly as asset to the company. Well done Maya, hope you have a good festive break and a happy 2025.
Judith McCormick

"Excellent service and beautifully…"

Excellent service and beautifully presented chocolates, thank you

" Fast and tasty"

Swift delivery, great chocolates

"Rococo Chocolates offers delightful…"

Rococo Chocolates offers delightful chocolates, although they can be somewhat pricey. While ordering is generally straightforward and delivery quick, there are inconsistencies like separate shipment of orders and packaging that doesn't protect the product well. Customer service experiences are mixed; some find it helpful while others report dissatisfaction due to indifferent handling of issues. Improvements in packaging and a more attentive approach to customer concerns could enhance the overall experience.

"left in soaking rain in the basement…"

left in soaking rain in the basement when I and a barking door answering dog and I were in the house with no ring on the door to notify me . Wet soggy bocarboard box . Wet soggy chocolates . BAD

"Rocovo"

The choice available is mouthwatering. Bit on the expensive side but delicious.

"Dreadful company…"

I cannot believe how bad this company is. I have not received my order and have sent numerous emails to them but have had no response whatsoever. I am thinking of taking this further as they have taken my money and not supplied the goods. Don’t waste your time or money dealing with this company!

"Chocolates great but frustrated at not…"

Chocolates great but frustrated at not being able to use my personal £13 voucher and still no explanation as to why not!?

"Contents labelled on outside of box !"

Why oh why did you have to label the outside of the box with details about what the box contained ? how am I meant to maintain a surprise for the intended recipient ?

Poor attention to detail, I'm sorry to have to say.

"Appalling customer service"

Appalling customer service. Life is too short to recount the ineptitude of their customer service so I’d say lovely chocolate if overpriced, but don’t bother. Buy elsewhere where they actually listen to their customers!