"Unprofessional"

Shortly after ordering my Easter Eggs I emailed the customer service twice and never received any reply at all.

"Fabulous chocolate"

Fabulous chocolate. Bought a selection for Easter. Sad there were no egg shaped chocs but vegan taste was fabulous. I obviously didn’t check what I was buying but that was my fault!

"Half order was missing "

Half order was missing

Very poor communication

"Excellent ..always guaranteed quality"

Excellent ..always guaranteed quality

"So delicious and so creative "

Super quick service and they taste SO good!

"Took my money but never delivered my…"

Took my money but never delivered my order. Still trying to get the matter resolved but customer service isn’t responding to me.

"Making good chocolate"

Making good chocolate

"Easter present still not received"

Parcel (Easter present) scheduled for delivery by Evri on 28 March and still not received (Wed 3rd April). App stated that failed delivery when I was at home and shows random picture of a car park. No subsequent updates on Evri App. Most disappointing to say the least.

"Utterly disgraceful "

My order was put out for delivery, the delivery firm EVRI left my order outside my gate in the roadside. There was no attempt to open gate and walk up to drive and knock on door. When I finally received photographic notification of where my order had been left, it was gone. Ricoco customer services are beyond disgraceful. Maya does not respond to emails and I have hit a brick wall re resolution. Abysmal company

"Excellent products"

Excellent products, excellent service (or should that have been egg-cellent!) The whole process from ordering to delivery was seamless, and communicated expertly. Thank you Rococo. I will use you again.