"Riverside really are superb"

Riverside really are superb, don't hesitate to order from them. I had a couple of minor issues (cracked grill) with a BBQ that wasn't their fault. They were so helpful, prompt and friendly and quickly rectified the issue.
From start to finish they are a quality operation and I wouldn't use anyone else.

"Are they Psychic!!!"

How the 'heck' did they achieve that!!!! Let me explain...

Thursday 24 Mar at 13:14 - I ordered a new BBQ via the website. We have used Riverside many times before for Weber accessories/ large pizza oven and they have never let us down, this was the reason I visited them first!

13:15 - Received confirmation e-mail for order (these are automated, so no surprise there)

13:43 - Received e-mail stating the order status had changed!!!! (Maybe a little premature? I didn't know...read on)

13:44 - Received e-mail stating the order status had changed again (after the previous e-mail, I took this as the new BBQ was sat in their outwards pile awaiting the courier)

21:10 - Received e-mail from courier giving me a delivery date (from their London office, so they have been to Riverside picked it up and taken it to their hub.)

This isn't a small BBQ by the way, its big and heavy. Within 8 hours the order was acknowledged, picked, collected by the courier and was at the couriers depot awaiting shipment! Thats great service in my books and nothing we haven't received before from both companies. Even though I haven't physically got he BBQ in my hands yet, I'm not worried! Both companies have excelled themselves in the past and must have an amazing business relationship, something a lot of businesses and couriers simply just don't have!

Well done both of you!

"Great service"

Easy ordering process, good price and I was updated on delivery schedule.

Really pleased with the product, especially liked the videos on how to use the Weber Smokey Mountain.

"All I can say is brilliant service"

All I can say is brilliant service

"Thrilled with my garden table but a…"

Thrilled with my garden table but a 160cm diameter, did not realise how difficult it would be to find a cover which fits. Any ideas please?

"Reliable fast delivery"

Reliable fast delivery, every time not to mention great customer support. Best price on Traeger wood pellets I have come across in the UK

"Brilliant service"

Brilliant service

"Fantastic service"

Fantastic service, very easy online ordering and a very quick turnaround . Received my order 3 days ahead of original delivery date which is really impressive since I live on an island on the west coast of Scotland. Highly recommended!!

"Fantastic prompt service"

Fantastic prompt service. The kneeling pad that I ordered was a gift. It was top quality and real value for money.

"Shocking customer service."

Had a very unpleasant experience with a female member of staff. Clearly needs more training in how to interact with customers. Will not be entering the premises again !