"Weber BBQ"

I ordered a Weber BBQ from Riverside as all the big online retailers and my local department store had sold out of the model I wanted. Riverside had the Weber BBQ slightly cheaper than the other retailers and also offered free next day delivery which made it even cheaper. The BBQ arrived next day well packaged. Thanks.

"Purchasing via the RIverside website…"

Purchasing via the RIverside website was easy. The purchase arrived quickly and in good condition.

"Excellent service"

Excellent service. Item ordered one day delivery the next thank you

"Bought a Weber BBQ"

Bought a Weber BBQ. Excellent quality Good value and delivered quickly!

"Terrible customer support"

Just have had a very interesting experience with their support. I bought a bag of logs from their website, which claim to be approx 15 kilos. But instead I got less than 10. I can accept that such things can happen. But then when I contacted support they continue to claim that this is ok and less than 10 (slightly less than 9 to be precise) is indeed approximately 15 and even if it is not, then it's not their fault, it is supplier's problem. Here is their exact response:

"Thank you for your email. The logs are not packed by ourselves but the supplier. The weights of the bags vary hence why the product name has 15kg approximately. This is something beyond our control."

To be fair eventually I got some refund back, but I had to insist and they have not accepted a fault and still continue to sell the product on their website.

So if you brave enough to buy anything from them, first check the product, then if any problem be ready to receive a push back.

"poor quality"

few weeks ago ordered top soil bulk bag premium screened,£69.+£10 delivery=£79.delivered on time friendly driver,dropped off halfway up drive to save on barrowing.now bare in mind this soil was premium supposed to be screened 850kg in weight,i would say that most of the weight was made up of pebbles,3barrows full of pebbles,not small pebbles some were 1"to 2"in size,took me&my partner nearly five hours to riddle soil before we could use it.spoke to sales they gave us £10 refund as a goodwill gesture.i sent photos ,emails,phone calls,they said it was a supplier fault.unfortunately that didnt help my cause,feel let down and will never use again,if i could give a minus i would.

"Great Company"

Competitive prices and extremely quick delivery.

"Impressive Service"

Website was easy to navigate, item was a good price with the added advantage of free postage and my Bay Tree was delivered to my home within 24 hours of ordering. Very well packaged and protected. Would definitely order from Riverside again.

"Ordered a weber bbq from Riverside"

Ordered a weber bbq from Riverside, well what can I say delivered the next day , great communication buy email at all times , havent built it yet but can't wait

"90kg Alexander Rose parasol base"

Ordered a 90kg parasol base. Quick delivery by an excellent driver who gave helpful tips about putting the wheels on. Second purchase from Riverside whose web page on Alexander Rose parasol bases is first class unlike other garden centres.