"All support personnel were very helpful…"

All support personnel were very helpful and met my requests and took care of all my questions to my satisfaction.

"Remarkably quick processing and…"

Remarkably quick processing and shipping.

"Good deal on a refurbished hd projector"

Good deal on a refurbished hd projector

"I have playing Xbox 1 s on it and I…"

I have playing Xbox 1 s on it and I have too say I love it

"The website was easy to use and very…"

The website was easy to use and very clear!

"Horrific customer service. I'm done with benq"

After a 28 minute hold time, the customer service rep was incredibly rude when I called for a refund. He was demeaning, threatening and provided a fake name before je just hung up. Worst customer experience I have had in decades... so much so that I will never buy a benq product again. I made sure to tell my network the same.

"Not so great RMA process and quality control"

I received the first monitor as a broken one. It was surprising for me specially because it looked like the break was not from the shipment handling as the box and the package looked okay. The monitor frame had a dent OUTWARD as if someone had inserted a screw driver on one side and bent the frame outward. A hit on the box from outside cannot do such a bend on the monitor frame. The monitor glass could not be understood as broken, until I powered it on.

I called helpdesk and an RMA email was sent to me after 4 days of calling. This was a delay I did not like and was almost going to call again when I saw the RMA email come in. THE RMA process is also not as streamlined as others as you have to provide serial number, product number and other info and send a filled up form before you can get an RMA number or a shipping label. My experience with others have been to call and provide just the order number. So it is a two step process and took a solid 4-5 days before I could get a shipping label. My deduction of two star is because of the above mentioned facts.

However, once I sent back the monitor, a second shipment was sent on the same day they received the monitor back. The customer service person was cooperative/polite in the discussions.
So the 3 stars.
Hopefully this feedback is taken in a constructive manner to improve the process.
Did I mention that the second monitor is as good as new? And it works fantastic.

"Extremely impressed with the candor…"

Extremely impressed with the candor expressed by Your sales person (excuse lack of name as I’m away

He was direct in comparing the two 4K unit’s I was considering (it replaces a perfectly fine HD BenQ)

I bought a refurbed 8050 (?) and it’s a great system

My installer was equally impressed with the price and performance. When we had a setup question re keystone correction ( there is none) I called the same sales office and spoke to another who was equally supportibr

"I ordered a refurbished projector from…"

I ordered a refurbished projector from BenQ and it arrived when they said it would, in good condition and I saved $200 off the price of a new one. No complaints and I'd do it over again if I had to.

"Awesome service"

Awesome service
Great