"Product shipped 5 days AFTER ordered…"

Product shipped 5 days AFTER ordered it, and AFTER I emailed them asking why it hadn't shipped yet. It shouldn't take an entire business week to simply package and send something.

"Excellent service & product."

Excellent service, timely response, product is top of the line.

"Easy purchase with prompt delivery of…"

Easy purchase with prompt delivery of an excellent product.

"To describe the service experience by…5 Star Service."

To describe the service experience by simply rating it as excellent would be a great understatement. This experience was fantastic, highly
professional and courteous, as well as highly efficient.
Thank you very much.

"Product works great I have no issues"

Product works great I have no issues

"BenQ provided very courteous service…"

BenQ provided very courteous service and did what they could to remedy my problem and have me back up and running as quickly as possible.

"Good, quick customer service"

We purchased a replacement remote control and then the original started working again. We contacted customer support and they sent us a return label and are issuing the credit. Speedy reply was appreciated.

"Was delivered quickly and worked well"

Was delivered quickly and worked well. I feel comfortable buying from Benq instead of a 3rd party.

"Bad Bad Bad"

Once your order is placed and paid for you can forget about any support. This has been the worst customer service expirence I have ever encountered. The support team at BenQ is not only rude but they are extremely sarcastic and lie about returning phone calls. I highly recommend considering another brand. This is the last product I buy from them. Be warned!!

"Benq please double check customer service"

I had ordered a refurbished product online through BENQ direct, after calling to verify my order I still did not get a shipment conformation. I called back 2 times in 2 weeks without a successful conclusion about the status of my order. I was persistent because I know refurbished products sometimes sell quickly. Eventually I found out that the item I ordered was out of stock WITHOUT being notified (I had to call back again), and the purchase value was taken out of my account. So no shipment, no product, no notification of this, but BenQ still charged my bank account...

I got in touch with a customer service rep named Tim who really helped me out. He made sure my next purchase was in stock, verified, and then shipped. He also made sure my previous order was closed and that I got a full refund and 15% off my next purchase. I appreciate the compensation for my troubles, I very unsatisfied with my initial interactions with BenQ customer service but was happy to get in touch with Tim. He made the experience worthwhile and is honestly the only reason I kept my business with BenQ.

When you call customer service ask for Tim!