"Bought a refurbished monitor that…"

Bought a refurbished monitor that showed up with shipping damage. Customer service was very helpful and fast, and I got a replacement monitor quickly. Love the new monitor and the great customer service has earned BenQ a loyal customer!

"It was tough to get in touch with…"

It was tough to get in touch with someone (three calls and an email), but eventually, once I did, they were very accommodating and went above and beyond. Shipping was fast and my projector is now good as new!

"No issues at all"

No issues at all. Well packed and protected.

"Lamp replacement"

I ordered a projector lamp replacement on BenQ website after the original lamp exploded. The lamp came ontime. After I installed a new lamp, I started noticing multiple spots on my screen (dark and lights spots). I contacted BenQ and they agreed to replace the lamp. I am still in the process of sending the lamp back for the replacement. I am still not sure whether the spots that I see on the screen are related to the new lamp or they are caused by some damages or dust in the light tunnel due to explosion of the original lamp.

"Great product"

When my original bulb failed, I thought I'd try a discount bulb, it lasted about 5 minutes before it was flickering and was noticeably dimmer.

I'll never buy anything other than the factory bulbs going forward. Even in economy mode, it is super bright.

"Refurb success and great service"

I ordered two refurbished monitors and immediately was in trouble with my wife. The customer service support was more than understanding and said even though they did not stop the order from shipping in time; to notify them them when the products arrived and they would send a pre-addressed and postmarked box so I could send one back at no cast to me. I thought this was a great showing of premier customer support and my respect was won. When the products arrived, promptly, I set one monitor up on my wife's MacBook (she is a Ph.D. student) and she was in love with the freedom two monitors gave. I notified customer service and told them I would not need the return box. I recommend BenQ for the fact the monitors work great and their customer service was the best I have communicated with. Thank you BenQ.

"Service was great and product…"

Service was great and product performing great

"Ordered directly from BenQ-accurate…"

Ordered directly from BenQ-accurate product shipment, arived within 5 days. Received 2 of the same model monitor (GW2470). Easy setup and calibration with included software. Great price for 24" monitors, has every feature I needed.

"Called support to review all dimensions…"

Called support to review all dimensions for installing HT 2050A projector to ceiling and distance and adjustments. Came out perfect.

"There were a couple of issues I had to…"

There were a couple of issues I had to raise, but things were handled well.