BenQ Direct USA

Electronics & Technology
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769 reviews
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Customer Reviews about

BenQ Direct USA

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Simon Huang

4.00/5.00

"reasonable projector for a good price"

reasonable projector for a good price. I didn't get top of the line, but I wasn't willing to pay for it. Only think I have problems with its its auto keystone, I may need to adjust the mounting a bit to reduce the shadow left by the auto keystone. Seems like the keystone is software adjusted rather than optically adjusted. The instruction manual doesn't give enough trouble shooting guidelines to help.

19/03/2018

Ryan

5.00/5.00

"Awesome service received the item in…"

Awesome service received the item in great time and well packaged.

19/03/2018

Raymond A. Matthes

5.00/5.00

"Fast and quick shipping"

Fast and quick shipping. And I was allowed to pay with Amazon

19/03/2018

Gary

5.00/5.00

"Replacement lamp for BenQ 1075 projector"

Worked perfectly

18/03/2018

David R Wagner

5.00/5.00

"Customer Service exceeds all expectations!"

I changed my mind and decided not to purchase the item. Customer Service was very helpful and guided me through the process of refusing the order from the shipper. I received full credit for my purchase.

Looking forward to buying from Buying from BenQ in the future.

17/03/2018

NVJ

1.00/5.00

"Very bad experience"

Very bad experience, BenQ shipped ny package via fedex and Fedex lost the package as it was delivered to someone else , contacted BenQ and Fedex raised a claim for missing package, its been more than 2 weeks i haven’t received my package or a refund for the item that i had brought. I will stay away from BenQ .

16/03/2018

JG

4.00/5.00

"Bought the BenQ bulb at twice the price of Amazon but amazon didnt last 10 hours"

The tech support was able to offer a replacement bulb sale without really offering any tech troubleshooting data (two lower cost bulbs purchased on amazon lasted less than 10 hours each) but did the transaction without rerouting the call to someone else. Delivery is slow across the country so if you want free delivery expect to not use your projector for at least a week. The Benq bulb was noticeably better quality picture versus crap half price amazon bulbs that didnt last ( I bought two spares because they are cheaper and you never really know when bulb is going to pop so turns out to be a bad move as warranty is 30 days. )

15/03/2018

Mike Fortier

5.00/5.00

"Customer Service was excellent"

Customer Service was excellent, informative and genuinely friendly. Great to have an English speaking Rep. It's extremely frustrating when so many Companies today have people on the phones that can't understand their customers!
My BenQ Direct Rep didn't require extra time trying to figure out if my needs were understood or not. Excellent!

15/03/2018

Bao Tran Anh

4.00/5.00

"An awesome introduction to the world of projector"

I bought refurbished unit on BenQ's website and have had it for about a month now. This is my first time getting a projector I was rather apprehensive at the prospect, especially since I live in a studio apartment. However, I decided to take the plunge since the refurbished unit was a good deal. Overall I'm satisfied with my purchase.
Pros
1. At 3300 lumens, this unit is bright! I have no problem consuming contents during day with the blinds partially closed.
2. Image quality is great. Colors are saturated and texts are clear and crisp. The 13,000:1 contrast ratio is evident in the deep black levels which makes the colors pop even more.
3. Fan is relatively quite. I was pleasantly surprised by how quiet the fan is.
4. 2 HMI Ports are great since I need to plug in my computer and nintendo switch.
5. Great throwing distance. I was most nervous about prior to buying a projector since I live in a small space. At a distance of about 8 feet, the unit can produce a 80 inch image.
Cons
1. No lens cap. I can already see a little bit of dust has collected. Not sure if this will affect the performance or longevity of the unit.
2. No horizontal keystone correction but there is vertical keystone correction.
3. Speakers are almost unusable. Luckily, there is an audio out port. I usually use a bluetooth speaker connected to my computer as the sound source.
In conclusion, I'm very satisfied with my purchase. I took off one star due to the cons I mentioned but I do think the pros and price point outweigh the cons. The longevity and cost of ownership of the unit remain to be seen. This unit is a great projector a for small place and first-time projector owner.

15/03/2018

N. L.

4.00/5.00

"Service wasn't the fastest (took a week…"

Service wasn't the fastest (took a week to process and a week for shipping), but it was functional and professional. I had a small issue with my order and customer support was very responsive.

14/03/2018
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