"Shipped to a different state"

First order placed and was shipped to another state, called customer service and had it redirected to me by overnight. It arrived damaged and called back, spoke with the same rep who set my expectations imeditately and resolved the issue with a replacement which was overnighted to me. 4 stars is for the first shipping issues five stars for their customer service

"A very straightforward experience."

A very straightforward experience.

"Excellent products, but RMAs can be expensive."

I have 2 BenQ monitors that I bought new and they have been flawless and fantastic even years down the line. It's an excellent brand and I'd absolutely buy new again.

Beware possible costs when dealing with refurbished systems. I recently bought my first refurbished BenQ monitor from their BenQDirect shop and the RMA process kills much of the discount if you encounter any problems. Just had to pay $70 to ship a defective monitor back (22lb package)

"Very good"

Very good. Had trouble with phones the day I placed the order. A customer support answered my email and set everything right with no worry.

"A bit confusing to order the projector…"

A bit confusing to order the projector since it said I was "pre-ordering" it which implied that the projector was not yet ready to sell. However I was pleasantly surprised when it showed up in just a few days and it works beautifully.

"Ordering made easy"

Easy to order system and outstanding customer service.

"Lamp exploded in my BENQ 2150ST…"

Lamp exploded in my BENQ 2150ST projector.

Replacement BENQ lamp cost ~ $200. Doh!

Replacement lamp works fine, but seems way overpriced.

"Fast and great service"

Fast and great service

"Replacement lamp for projector"

I ordered a replacement lamp for my projector. It came a day early and packaged securely so as to prevent damage. The lamp worked perfectly when I installed it.

"Excellent customer service"

Excellent customer service. They are ensuring that my next few projectors will be BenQ projectors.