"I bought a refurb monitor"

I bought a refurb monitor. It came with broken tabs that held the hood on. I contacted and they were very good about replacing. I decided to keep because the color was great. I would give a 5 but their quality control was definitely lacking on this refurb.

"Support was excellent in diagnosing my …"

Support was excellent in diagnosing my issue over the phone and getting me the replacement part I needed.

"If there was 0 starts I would’ve picked …"

If there was 0 starts I would’ve picked that. I ordered the item on Christmas Eve and yes they were backed up on stock but at least answer your customer service phone. I ended up receiving the item on January 15. I didn’t get no update on my shipment or delivery. I only received a confirmation email from them. I tried calling customer service numerous times but the phone would ring till it stops and nobody picks up. I emailed them and weeks later received an email about my order cancellation and refund after I had given up on them and disputing the charges through my bank.

"Great product, while it worked. Slow customer service..."

I purchased BenQ SW320 monitor from BenQ Direct on Dec 16th. It arrived a little later than expected (12/27), but I opted for slow shipping option so I'm fine with that. Unfortunately within 1.5 days of usage (12/28) the backlight started to malfunction. Part of the screen would get dark after approximately 15 minutes (so much for color/brightness uniformity...). Cycling power restored normal operation but issue persisted. I called BenQ Customer Service and got the RMA#. I sent monitor back on 12/29 and haven't heard from BenQ since. It has now been 1/15, almost a month from when I purchased it, with a total hands on experience with it of 1.5 days. I contacted BenQ last week to check the status and I was told there were some system issues and now there is a backlog delaying the RMAs, but replacement monitor should be shipping by today. Well, I still haven't seen a single email acknowledging receipt of defective unit or any status update yet alone tracking number for the replacement unit. I'm keeping my fingers crossed, but I've lost the hope I will be seeing SW320 anytime soon.
I have to say person I talked to at CS who provided me with RMA was very nice and understanding, but the process and experience or exchanging a defective product was, and still is, sub par. With minimal delay on my side BenQ Direct is taking weeks to provide replacement unit. While I don't have a crystal ball to predict how this will end I don't have a warm feeling about this purchase and how this will end. I'm surprised to have this sort of experience with the high end monitor so i will continue keeping my fingers crossed.

"Order #BDU30878"

Made an order for a monitor Dec 23rd, 2017 (#BDU30878). Order showed as "processing" for over 2 weeks with no updates from support, despite contacting multiple times via phone, email and chat. Order was finally received Jan 12th; however, the monitor was non-operational. The stand would not twist lock into the base and 240Hz was unable to be locked in via both HDMI 2.0 and Display ports. Now I have to wait for an RMA. It should not take over a month to get a properly working product, considering the reputation BENQ has for their quality.

"Very good Company and products"

I highly recommend this company. I have purchased 2 different projectors. Both performed very well.

"excellent service"

excellent service

"Would order again."

Was easy to find, purchase, and switch out my replacement bulb on my BenQ projector.

"It was the best experience that I had …"

It was the best experience that I had in a long tiime and the rep that helped me was amazing and the whole company team was amazing in getting my monitor to my house before Christmas I just want to say thank you and I will be buying monitors from you guys from know on so thank you for everything you did for me

"Great company to work with"

BenQ direct has been excellent to work with. They were very helpful in the phone answering my questions on the projector I was interested in and were able to offer me a discount on a refurbished unit. The projector works great and I could not be happier.