"OK that's I'm wydth you and thanks."

OK that's I'm wydth you and thanks.

"Staff quick to answer the phones and…"

Staff quick to answer the phones and sorted me out with a very good Gas and Electric duel fuel deal for 2 years fixed

"Very good and efficient company to deal…"

Very good and efficient company to deal with
And an excellent customer service

"Multiple attempts to get issues resolved"

Although I like the flexibility offered by their tariffs, sadly I am having to write this review as there seems no other way of contacting BE when things dont go according to plan.

Firstly, phone contact now is impossible. Have to give up after waiting over 45 minutes every time I´ve phoned. No idea where you are in the queue, all you get is recorded message about unprecedented number of calls which has been on there for 6 months at least! To me, 6 months of unprecedented demand means it is now normal.

Trying to use their app is impossible - it just crashes my phone. When I reported this a couple of times months ago (when I could get thru within 30 mins) customer services said first they´d heard of it, even though on Google PlayStore there´s several BE App reviews to that effect.

Sending meter readings instead via their website doesn´t work for me either - every month I get ´Reading looks high, phone Customer Services´! Catch 22. A few months ago phoning & getting customer services to override the message worked, but not now as cannot get through to them.

Fortunately (it seemed), last month I noticed you could leave a recorded meter reading message via one of the options on their contact phone number. I did that on 20 Sept 21. A week later, I get a totally unrelated estimated bill for the month for 10 pounds! I don´t have gas, where do these numbers come from? My account history shows I´ve been paying between 35 & 40 pounds a month for the past 6 months & I´m not in credit. Clearly there´s something badly wrong with their algorithms, as other reviewers indicate.

Yet another niggle, I opted for electronic communications. Strange that for a Green Energy company as well as emailing billing information they also send me a paper bill every month!

Finally, I sent a 2nd email explaining my frustrations on 2 October 21, no reply or even acknowledgement.

I am happy with my plan & the flexibility it offers, but if these seemingly small issues cannot ever be resolved over a period of months then I will have to switch as it indicates that when there are serious issues the level of service is just the same (as confirmed by all the ´uninvited´ ratings).

Philip Carter

"No help and high bill increase"

We were put on a contract of £52.00 at the beginning of our renting which has stormed up to £82.00 a month. This would be fair if we knew the reasoning for the high increase. Me and my partner both have the app which although handy doesn’t show with the details provided the reasoning of the high increase. When calling to ask about this and if there is anything we can do to bring it down we were told there’s nothing they could do and then left to silence on the phone. So now stuck with a high monthly bill when promised by an insurance company that this was the best deal for us feels a bit of a con. Also tried to get a smart meter to try and help the situation but no luck currently. I really hate complaining but as a couple that is new to renting it would be nice to have a helping hand on what we’re doing wrong if so and to not be left in the dark.

"I am an old lady not wifi literate"

I am an old lady not wifi literate! On ringing Bristol Energy to renew my contract I was more than satisfied with the care and attention Kayleigh took in advising me on the contract best suited to me. Well done Kayleigh you are a credit to your company.

"Another bad experience with Bristol for…"

Another bad experience with Bristol for 2 consecutive months now. We have a payment for our previous bill but they don’t reflect it on our bill and has charged us again. Tried to call their hotline and said they’ll get back to me and try to fix the issue and even emailed them AGAIN, but no response on the email and no follow up. Don’t know now how to move forward with this. We’re getting CHARGED TWICE.

"Very happy with the service"

Very happy with the service, would certainly recomend them as a supplier

"Queries on rising costs"

Queries on rising costs. Very useful and helpful came to an agreement on payments

"Exellent energy company"

Exellent energy company - very fair rates and good customer services.