"Have been with Bristol Energy for 2…"

Have been with Bristol Energy for 2 years now and in September before the gas price kerfuffle started I signed up with them for another 2 years. They're always courteous and helpful when you phone and their tariffs, at the time of re-signing really competitive, transparent and easy to understand. I manage my account on line which is really easy. I'm pleased I'm with them.

"Excellent lady was very clear in her…"

Excellent lady was very clear in her explaining the reason for the call.

"Good Prices but poor customer service."

I quite like Bristol Energy and have been with them for several years now. I keep checking but always seem to find they are cheaper than other suppliers. I do howeveer have one major gripe and that is the way they decide what my direct debit needs to be. Despite being in credit for each of the last few bills by over 2 months of payments they still want me to pay more by quite a bit. I keep trying to get that sorted but it never seems to get done. I have a smart meter ftted and they know how much I use but still keep expectng me to pay more and fail to see that IT IS NOT A SAVINGS PLAN> but they never listen. If it wasn't that they are cheaper and I have a 25 month fixed price plan that cannot be beaten at the moment I would go somewhere else. They also take forever to respond to emails.

"I have been with this company for some…"

I have been with this company for some years. Even during lockdown when I contacted them, I had an immediate response to sort out renewal. I like the emails requesting meter reading and the form is easy and simple to complete. The only slight drawback being an automatic increase in payments when renewal is needed. However, as I have always, to date, had a credit, the amount reviewed was always reduced to the satisfaction of the Co. and myself. Also, I like some of the profits goings to offset energy poverty for Bristol area customers, even though it does not reach out as far as Hertfordshire! Lets hope that the present gas war increases does not affect the Co. supply.

"Have no complaint to date"

Have no complaint to date. Always polite and helpful and answer telephones promptly.

"Absolutely awful!"

Unfortunately, really awful customer services! I wrote so many emails to BE and they haven't even replied to them! Crazy! That's why I decided to leave them.

"As a recent customer I must say that…Really Poor Customer Service."

As a recent customer I must say that Bristol Energy is being a really nightmare related to customer support, phone calls on hold for the eternity and nobody replies to the emails.
I'm really tired and frustrated, my electricity meter is not working (reported 1 month ago) and they don't care.

"This is the most appalling company ever…"

This is the most appalling company ever I had to give 1 star to write the review but I actually give them zero. I completed the moving house on the 20th August for my elderly mother who’s recently bereaved. We had to change companies. She was in credit a gave the final reading!No acknowledgment. I emailed again , they took another direct debit we cancelled it then they have the cheek to tell her she’s £500plus in credit but they are increasing her monthly direct debit. Good luck with that!!!!!! I have emailed several times I even titled one “serious complaint” still no acknowledgement and called also left my number for them to call me back still nothing. She’s had two letters one enquiring why DD cancelled and one telling her the DD increasing. But they can’t manage to note she’s not in the property , she’s no longer with them and they owe her money. Just called again on hold for 40 minutes until I had to leave a number. Bet I don’t get a call .2000012831477

"Left Bristol Energy end September"

**thank you for replying - upgraded to 2 stars as I finally managed to speak to someone this morning**
Left Bristol Energy end September, they took October’s direct debit after the end date and almost 2 weeks later I’ve still heard nothing from them and no final bill. My account is in credit and I’d just like the monies I’m owed so that I never have to deal with them again. My Smart Meter installed by another supplier never worked properly with Bristol and they don’t even have an auto responder on their emails. I’ve heard nothing. Just awful.

"Terrible - to be avoided"

Terrible - avoid. It takes at least an hour to talk to someone about an issue and no response 1 month later when I submitted my issue online.

Still no resolution after more than 3 hours on the phone!