"Smart meter does not work."

Doing okay They always seem to answer the phone quickly when I ring. Only downside I have, is that the smart meter does not work and no one wants to sort it.

"I am completely happy with the service…"

I am completely happy with the service provided by Bristol Energy. The tariffs are excellent and their App straightforward to use. Renogotiating a new fixed deal was made simple by the advice and help given by their agent.

"I have been really happy with Bristol…"

I have been really happy with Bristol Energy and would recommend it to other energy users. Their prices are very competitive and are amenable to tailoring your bills according to your wishes unlike others who force you to do what they want… so far I have found Bristol Energy to be brilliant.

"After waiting for 45 minutes I was…"

After waiting for 45 minutes I was told, again that I did not have authority to talk on the account, only my husband. It is a few weeks since this happened before, after being autorised for several years & my husbad gave his authoriy only to be told yesterday this was not the case.

I ran across a field to get my husband who came to the phone & did it all again, plus he added our son.
I am not completely sure that my query has been sorted but I will wait a few days for the promised email & up to date bill.

"Good value & up-front"

I have found Bristol Energy to be good value, and their website is clear, honest and easy to navigate. They maintain ethical standards.
When entering readings it's useful to see how they compare with previous ones, so I can monitor how much energy I've used.

"Good rates and easy admin"

Good rates and not over the top on admin.

"No problems except you dont seem to…"

No problems except you dont seem to answer general queries on your customer services email. Twice I used it and no reply. Apart from that no other issues. Very good provider and staying with you for another term. Thank you.

"Where is my money?"

We've been waiting over 10 days for our £600 refund, this is not acceptable

"A okay"

Things are going well up till now I have nothing to complain about

"Pleased with the service I get"

Pleased with the service I get, even when I phone up to ask anything, the staff are so very helpful