"120 DAYS - NO REFUND - 14 DAYS AFTER BEING TOLD SOMEONE WOULD BE IN TOUCH"

Here I am 120 days after being told I will get my refund - still no refund

14 days ago I was told someone would be in touch - still no contact.

Last contact other than through this site was 31st August telling me refund will be in my bank within 10 days.

Avoid this company if you ever want to see your money back. Disgusting behaviour, everyone has lied at every stage. I have lost count how many people, during the 120 days, have told me the refund will be within 10 days or someone will be in contact.

"YOU OWE ME OVER £1.300.00"

WHY HASN'T ANYONE CALLED ME BACK ITS BEEN OVER 3 WEEKS AND YOU STILL OWE ME OVER £1.300.00 THIS COMPLAINT HAS BEEN GOING ON SINCE MARCH AND BRISTOL ENERGY ARE STILL NO NEARER TO RESOLVING MY ISSUE. I'VE BEEN HOLDING FOR SOMEONE TO ANSWER MY CALL FOR OVER ONE HOUE NOW THIS IS A DISGRACEFUL SERVICE I WANT THE MONEY YOU OWE ME MY ACCOUNT NUMBER IS 200338538 AFTER OVER 1 HOUR I AM NOW SPEAKING TO ANTHONY WHO SAYS THAT MY ACCOUNT IS IN CREDIT BY £1,323.32 AND ALL OF MY PERVIOUS BILLS HAVE BEEN CANCELLED HE'S NOW TRYING TO GET MY THROUGH TO THE COMPLAINTS DEPARTMENT AND HOPEFULLY TO SPEAK TO A SUPERVISOR - HOORAY - I'M NOW SPEAKING TO SHELTON FROM THE COMPLAINTS TEAM. THERE IS AN ERROR ON THE BILL. THERE HAS BEEN NO PROGRESS SINCE 20TH SEPT 2021 WHEN IT WAS SUPPOSED TO HAVE BEEN WORKED ON. WHEN BRISTOL ENERGY INHERITED IT WAS NOT UPDATED ON THE NATIONAL DATABASE ACCORDING TO THE NATIONAL DATA BASE WE ARE A SINGLE RATE. SHELTON LOOKED ON THE ACCOUNT AND IT WAS RAISED ON THE 17TH SEPT TO BE AMENDED HE IS GOING TO CALL THE METERING TEAM NOW AND CALL ME BACK BY 3PM TODAY (6TH OCT 21) LETS SEE......

"Switched to Bristol energy and it's…"

Switched to Bristol energy and it's impossible to speak to someone just get ignored,judging by other reviews I've made a big mistake can't even enter meter reading for them to give to old supplier for final bill terrible customer service

"Non existent customer care"

I switched to Bristol Energy about 2 years ago because they’re fixed tariffs were lower and bills good value for money at the time. They request meter readings at intervals which revealed I was in credit. However when I requested a refund that is when you’ll discover the dreadfully poor customer care service that exists beneath the surface.
Emails and website messages are not replied to. Telephoning them is even more frustrating as nobody answers the calls. Yesterday I rang and patiently held on for an hour and fifteen minutes. Today for thirty two minutes. No company is worthy of a persons custom who fails to communicate to queries and complaints. My advice to anyone is to find another energy supplier who values your custom and can treat you respectfully. I’m sure if I owed money to them they’d be fast to communicate.

"Been with you several years when I…"

Been with you several years when I questioned my direct debit going up got no response I was £457 in credit yet my monthly payments are going up ?

"Bristol Energy and BE2020 owe me money."

Bristol Energy and BE2020 owe me money.

This to repay former customers with a credit balance, who were put onto a standard variable tariff for a period of time at the end of their contract.

This has been ongoing since January when I first contacted CCR Ltd and provided them with the information they needed to process my refund.

I chased this up with the BE2020-Team in March. They replied saying that they hadn't completed all the activities needed to process the refunds for a number of customers and that they were still reliant on the Bristol Energy Operations Teams to help them complete billing activities.

I’ve since emailed the BE-2020 Team on 2 April to ask for an update. I've had no response.

I’ve spoken to CCR Ltd on at least 2 occasions who advise me to contact the creditbalances email address. When I contact this email address I get nothing.

I’ve just emailed both Bristol Energy and BE2020 to complain.

5/10/21 I received a reply from Bristol Energy, which does not give me any confidence at all in how this has been dealt with. The reply says they need to complete a ‘Back billing’ process on my account to ensure that i'm are not being charged for any usage older than 12 months that they have not already accounted for.

If this is the case, why when I contacted them in January, did the tell me exactly what they owed me. Shouldn't they have completed back-billing before telling me what I money i'm owed.

Now I been told that there is no timescale for completion of this so-called back billing work. So, will I get my money back? Next month, next 6 months, 2022 or 2023? Remember this has been ongoing since January 2021.

"Been trying to get in contact with…"

Been trying to get in contact with someone regarding my Bill since June! Sent many emails and calls and nothing!

"Still haven't received my refund as of…"

Still haven't received my refund as of yet slow paying up.

"Have been with Bristol for two years and staying with them, I hope"

Have been with Bristol for two years and have always found them helpful and polite. Still with Bristol hoping that their service will continue to be pleasing.

"Customer service is non existent"

Customer service is non existent. My online account simply doesn’t work. I have emailed 6 times without any response other than the auto generated acknowledgment. I have tried calling, waited 28 minutes at which point I requested a call back. Needless to say they haven’t! They say they can’t trace any emails from the address they have for me which clearly demonstrates they have added to the problem by recording my email incorrectly. I have not received anything from Cara!