"Poor Customer Comms."

I was with Bristol Energy for the past 2 years but have now decided to leave.
The only problem I had was over the response time of my email queries.
The staff are polite and pleasant it's just that they do not respond quick enough, 4 to 5 days seems the norm which is not good enough, especially when you have a problem....

"Good company"

Good company, fair prices, honest and truthful

"Appalling"

Appalling. Still waiting for my meter readings to be processed from last month and for a downward adjustment in my monthly payments.

"Just put a holiday home with these…"

Just put a holiday home with these folks as have always had brilliant service from them. With the fuel prices rocketing I felt it wise to fix my tariff and got a good deal.

"A realistic supplier of gas and…"

A realistic supplier of gas and electricity excellent

"This is very good service."

This is very good service.

"Always provide good information and…"

Always provide good information and costs are reasonable. Sometimes a problem to understand increase in monthly direct debit when our account in well in credit. Hope the company continues in the current uncertain times.

"I sent an email to your company on…"

I sent an email to your company on Friday 24 th September.
As yet I have not receive a response or reply.
I queried the point in you asking for a meter reading when you ignore it went sent via the app.
Not good for a company who prides itself in communication.

"Have been trying to contact Bristol…"

Have been trying to contact Bristol Energy for about 3 weeks without success. Have given up trying to phone and sent several e mails with no reply (other than automated reply!). Would not recommend this company to my worst enemy. The sooner I change providers the better. Have been waiting over 2 years for a gas smart meter! Absolutely useless company!

"Just moved my electric supply to Bristol Energy..…"

Just moved my electric supply to Bristol Energy due to previous good customer service and price with my Gas supply with them for some years. How things have changed since they have been sold, average time in que to contact customer services on 3 occasions 30 minutes and no longer a local voice that's easy to understand. No request for an opening meter reading, told it was meant to be requested but no one sent it. Could not register account on line as account number they gave me was not recognised by system. Could not understand why I wanted them to activate the reading of my SMART meter as not something they do normally. In fact the only good thing still and has improved is the Be Connected App which requires the SMART meter readings to work automatically.