"Still no call back from customer service..."

Still no call back from customer services inspite of BE reply on Trust Pilot on the 8 Sept saying they would contact me 'shortly'

"DO NOT CONSIDER GETTING ELECTRICITY FROM THEM..."

They will not answer the phone, they will not ring back, they will not answer emails. They will chase you for money but will not do anything else.
We have tried to contact them now for 8 weeks now and THEY WILL NOT TALK TO YOU.
Bristol Energy was great when they were in Bristol but this company, I suspect they may be scammers.
DO NOT CONSIDER GETTING YOUR ELECTRICITY FROM THEM

"Bristol Energy..."

Bristol Energy - can't really fault the company or its service. Have always been able to contact them to leave meter readings or ask questions. However, when I opened a new account for a second property (before closing the old account), I was unable to register for on-line access to my account because the same email address could not be linked to more than one account. Other than that (and the recent hike in prices), a really good service.

"You are suggesting I have not paid a…..."

You are suggesting I have not paid a bill but it was paid punctually but by accident into your previous Bank account. I spoke to one of your staff on the phone who said the amount would be transferred but still you maintain it is not paid. I have emailed many times and telephoned, waiting for almost an hour but no one is available. Sorry but very poor service, frustrating and irritating for me, I am disappointed as I always have paid promptly.

Edward Drewett Account number 200301230

"Credit still not refunded after 2 months..."

Still haven’t received the promised refund cheque from Bristol Energy. It’s been two months since I left!

"Do they even have customer support?..."

As I write this, I've been on hold to customer support for almost two hours.

If I could talk to them, I might be able to give a different rating based on my interaction.

"See reply from Bristol energy - I do not post account details on forums. I have emailed and called repeatedly...."

Update - sarcastic response from BE below. Today i recieved demand notices. But i cannot contact them to pay them despite spending another 3hrs on the phone yesterday. And emailing them to resolve. I've explained in my email all necessary details, I will now take this to the ombudsmen . Final demands when I am trying to pay, and they know customers are attempting to contact them is disgusting. Ignorance that I've spent hrs on hold attempting to set up an account & online attempting setting up an account (I assume their online system is broken and has been for weeks too), i have Cara say I need to go back on the phone, knowing full well I cannot get through. It's rude and sarcastic. Of course i didn't post my account details on here, why bother responding at all. Moreover if they checked customer emails they'd have everything they need. Will never recommend these suppliers. And will not be using them for our offices either.

New customer. My new tenancy came with Bristol Energy so I have had no choice. They must not want paying because I cannot set up an account and cannot get through to them. 4hrs i've been on hold 2.5yesterday and 1.5 today - yesterday i finally got a voicemail at 5pm when they must have switched off the switch board? I left a message but have received no reply.
I'm concerned about leaving them, as my initial thought was they were having IT issues but this doesn't seem to be the case. So leaving the was my next option and dealing with the new supplier only. But it looks like transferring is also massively problematic. I will definitely not be setting up direct debit which is inconvenient too. I think i will speak to my landlord about leaving them, as the reviews are all terrible not 1 good one. I wonder if this is why they went into administration? Clearly Together energy should have sacked the staff that drove the company into this mess and brought in appropriate management - because 4hrs on hold and unanswered customer emails and potential new clients been thrown away isn't the way forward - very concerning given the new price hikes.

"Bristol Energy are one of the worst…..."

Bristol Energy are one of the worst energy companies I have ever dealt with. i have been on hold with them for over an hour. It always takes forever for them to answer the phone and when you do speak to someone, they don’t actually do the thing that they say they are going to. My direct debit randomly stopped going out earlier in the year. I phoned, they said they would start taking payments again, they didn’t. I phoned in July to tell them I had moved and to request a final bill. I asked for it to be emailed and they said they would but didn’t. Yesterday I received a final payment demand from them, forwarded on from my old address. The thing I find most bewildering is that according to my bank, the direct debit is still active so they could just take the money out of my account.

"Non-existent customer service..."

Non-existent customer service. Don’t pick up the phone.
Don’t reply to emails. Last email (automated reply) says I’ll be contacted in 10days. Over a month has elapsed, with no contact.

"I'm concerned..."

I'm concerned. As a new customer to this company, my first DD went out on 1st September, problem is it wasn't due until 23rd September, nearly a month early, and I was actually still at this point with previous energy company!!! Not a good start for a new customer