"Non existent customer service"

Non existent customer service.
I recently moved into a new property and this company are trying to charge me for the outstanding balance left by previous residents. I have repeatedly tried to speak to them for the past 2 weeks but despite waiting on hold for up to an hour each time I still haven't been able to. I've emailed and still no reply.

"Charged over £100 for two weeks of…"

Charged over £100 for two weeks of usage during transfer to a new supplier when I moved in to a new property, extortionate.
New supplier is calculating my monthly costs at only £26 and doesnt try to extort money from new property residents if they provided the previous owners.

"Please avoid this company"

Please avoid this company
Customer services never reply to your emails
If you speak over the phone instead resolving they mistakes(bills)manager over the phone starts even laugh over your problems
Did over paid final bill,was waiting for refund,but now I got dept collection company trying to claim last bill payment because they can’t find on the system that payments was made.Send it proof four times without the response
If you call them you have to wait up to hour to speak to them and after speaking to customer service six time still no issue resolved…..AVOID AVOID AVOID

"Awful experiences - wont do what Ombudsman told them to do"

Awful experiences. Dreadful customer service with many failings. Note: these are 'Together Energy Ltd.' who took over Bristol Energy before we switched to them.

Still have the wrong meters showing on our account more than 6 months later. Smart meters not working. Incorrect bills. Giving misleading and incorrect information. Difficult to get through to them. Don't keep promises.

Ombudsman ordered them to fix the issues and pay me compensation but they have ignored that and still not done so months later. Not even replying to messages.

I've now complained to Ofgem and my MP to try and get something done - but who wants this hassle! So frustrating!

"Bristol Energy left us with dangerous wiring and broken electrical circuits for 2.5 months…"

This company wash their hands of any problems at every opportunity and ignore emails when they are shown evidence that it is their responsibility, they ghost you.
So we had our Smart Meter installed at the end of June because our original analog meter died in April (yes it took them that long to arrange it to be replaced).
As soon as it was replaced we had no hot water because they had not switched the smart meter to Economy7, when they finally did that properly it blew the fuse on our overnight hot water heater…I called them and was told there is no way it was because of the smart meter install so we had to get someone out to replace the elements on the tank, we did this….not difference, Bristol Energy still said it’s not their fault so we got the electrician out again and checked everything and Bristol Energy then demanded that WE provide an electricians report in to the way the smart meter was installed and the wiring set up..(!)…so we had an independent electrician come out at out cost and they have said that the smart meter has been wired wrongly and very dangerously!! Having passed this information to Bristol Energy they have not responded for 2 weeks.

"Avoid - useless service and overcharging"

Well, what can I say. I moved into a flat and switched to my previous supplier, from Bristol energy who had previously provided energy at the address . In June I finally got the old bill spanning 7 weeks I used them I was charged 657 pounds. Their estimate was well out of range (single household, mid-summer with electrics only). Instantly queried this and was promised this was getting solved whilst I provided the correct switch over meter readings and I would not receive any chasers. Until this week, 3 text messages, a automate voice mail and emails to pay up. No timely responses from their customer care team. And, I am actually quite angry they can’t sort themselves out. Called them and explained they will not see a penny until they arrange the correct bill. And then we will talk further how they can resolve the remaining amount

"Still no contact….4 weeks o"

Well, four weeks on.
No response, no explanation to why I haven’t received a bill for 2 years.
I have sent them emails, messages via Facebook, spent 2 hours on the phone waiting to speak to someone and left lots of reviews on here.
Still nothing.
4 weeks until I can contact ofgem . I’m sure that it isn’t the first time that they have had complaints about Bristol Energy!

"Bristol Energy apparently gone bust…"

We have just read that Bristol Energy have gone bust after trying to contact them. We have just switched to them through confused.com . even though they apparently went under Sept 2020. ?????

"I’ve never known a company like this…"

I’ve never known a company like this I’ve was on hold for well over a hour got to to speak to someone to be put on hold again then to be cut off . I’ve sent a number of emails to no response. What do we have to get our refund back.
Incompetent comes to mind no one knows what going off with refunds.
Going to get in touch with ombudsman.
Let’s see if I get a reply now !!

"When queries arose these were dealt…"

When queries arose these were dealt with very helpfully and politely.