"Good service and response to questions"

Good service and response to questions

"Impossible to get in touch with (updated)"

Having switched on the 3rd of August I got an email to say I would be moved across by the 23rd August. Since then I have had two direct debits collected, however we are now in October and I have still not been switched and am currently paying 2 direct debits. I sent an email dated 20th Sept asking what was going on. Still not response from that email. I have rung around 10 times. Each time waiting an hour or more on hold before having to admit defeat and hang up. I genuinely don't know how to go about addressing the problems. There seems to be no way of being able to get in touch. After 1 hour and 20 minutes on hold I was able to get through to Carl, who was very helpful and sorted out my issues. Thanks

"customer service"

I have been with Bristol energy a while and had quite a bit of money in credit. I requested it back and was quickly sorted out also was advised that I could be on a cheaper tariff and was put through to an advisor in which was helped straight away. Both members of staff i spoke to were very friendly and helpful.

"I am happy with everything you provide"

I am happy with everything you provide. I wish you all the best in these turbulent days. Thank you very much

"Always found Bristol Energy extremely…"

Always found Bristol Energy extremely helpful and they are quick to reply to any emails I send. Thank you so much 😊

"Took me ages to get through on the…"

Took me ages to get through on the phone to renew but once I did, the operator was very helpful and friendly and did the best for me.

"Have been with Bristol for a few years…"

I have been with Bristol for a few years now, well pleased with them, bills prompt and all very easy to understand, and each year I get a detailed statement of the energy I have used for the year……without having to ask for it😁 More than happy to continue with them.

"I am really happy with this tariff"

I am really happy with this tariff, easy to get hold via on line or telephone, all staff are really helpful and polite, easy access to bills

"old technophobe"

Being an old technophobe When I found it difficult to send my metre reading on line the last on the end of the phone help me through it

"Have BE changed their ways?"

7 glowing invited reviews in the last hour compared to before. Have BE got their act together now I wonder mmm?

I notice a sudden surge of happy "invited" customers. Very strange. Come on BE stop inviting people and deal with the elephant in the room.

My Mother still is waiting for her bill to be explained and investigated.
The only response is by Cara on here and to answer her points....

My name isnt on the account ....It will be but BE don't answer the phone. My mother will answer the phone if ypu try throughout the day, she has a carer at certain times.

There is no e-mail address on the account.....if you answer the phone and reply to my e-mails also you will see my e-mail address is on the actual e-mail.

You say you can't discuss this any further.......I can and will!

I'm now taking this to the next stage.