"Absolutely awful company to work for"

Absolutely awful company to work for! Treated like robots and disciplined if you had a toilet break over 2 minutes in any day 👎 avoid like the plague

"Unreasonable delay in progressing…"

Unreasonable delay in progressing medical appointments.

"Certainly not interested in me and my…"

Certainly not interested in me and my injuries. Don’t read Doctors Reports to get further tests and treatment arranged.

Today 8/07/2024 I was meant to have a call back from a Compliance Assistant. As usual no call even though the call Handler on Friday assured me that I would get the call!

They are useless

"I had a car reversed into me while…"

I had a car reversed into me while cleaning my motorcycle I was on other side of road in cul de sac bike fell on me causing some injury went through McAms (a accident management team for motorcyclists), put through to their solicitors who then put me through to Premex wanting medical stuff BUT the solicitors have that why cant they just contact them told solicitors no response this accident happened last year in June 2023 next time I'll just go through my insurance company and screw no claims bonus easier.

"Found premex easy to contact"

Found premex easy to contact. One call handler in particular that I spoke to on eve of appointment was very helpful. Specialist was easy to speak to and understood my symptoms.told me treatment that would help. Waiting on report now. 5 stars to the case handler I spoke to on 11/4/24

"Terrible experience"

Terrible experience! I had the pleasure of getting a report done by Mr Samer Morgan orthopaedic specialist. He writes a glum picture of your injury and then insinuates you can do the same as before ( I certainly can’t). There is a lot of inconsistencies within my report that need clearing up however when asked some more questions he was very lazy and answered a lot of them with I don’t know. Now he has been asked for a meeting and as of the 21st feb still no meeting arranged which is over 2 months ago. I complained and escalated to Vicki Wooff who was helpful to begin with but now she just ignores my emails.
In my experience you will have exceptionally long wait times for reports and when they need amending that takes another couple of months, I’m still waiting for my report to be finalised and my appointment was not this year or last but the one before that.
I am considering complaining to the ministry of justice and trading standards as this is unacceptable.
Just an update the specialist has given 3 dates foram appointment but unfortunately my solicitors at Newlaw can’t do them so unless the specialist can make the next 4 working days I’m looking at August for an appointment.

"Long delays and inaccuracies "

Have to wait so long for reports to be sent through and some inaccuracies which increases waiting times for corrections to be made. Seven weeks post scan and still waiting for report from medical expert.

" REALITY BELIES MEDIA EXCELLENCE CLAIMS. "

Expert lacked client care skillset making me uncomfortable at appointment. His office staff didn't inform me about having to complete a questionnaire pre-appointment.
Launched a service complaint involving staff member (SD), Team Manager (CW) and finally Head of Services (VW). First named failed to respond within timeframe set by firm, then evidence of comparable outcome payments made by alternative ADR's such as Financial Ombudsman provided to (CW). Callback arranged with (CW) didn't materialize because of intervention of (VW) with no advance warning.
Firm offered goodwill payment which fell far short of that provided (and understood/accepted by (CW)).
My acceptance does not mean I agree with decision.
Both administratively and professionally my experience of dealing with Premex was nothing like the quality of care I received at first point of contact and this alone explains the uplift to a 2 Star rating.
The firms attitude and reluctance to negotiate rather than impose quantum speaks volumes about its ethos, the way it delivers customer care and the importance it attaches to maintaining good customer relations.
Overall not a pleasant journey which carries the potential to affect others.

"Would be no stars if I could"

Would be no stars if I could, phones me on a Sunday saying I have an appointment without no Previous notification or letter or emand tells me to bring just my daughter to a hotel room on a Sunday night. Could not mate this up then threatened to charge me. Absolutely a joke

"Absolute disgrace"

Their so called specialists could not diagnose a dead corpse and they would look for any way to blame the death on anything other than the real cause of death.
Their osteopath is so incompetent can't even find the correct vertebra and their outcome is: "she will be fine in 12 to 18 months, any symptoms she would have had anyway due to age, previous being alive, etc". Absolute disgrace, they should be fined and not allowed to provide medical reports. The reports are so diluted that the only real purpose for them is to provide Premex and its employees with money and enable them to produce more reports and for the benefit of the insurance companies that don't have to pay real value compensations.