"So a mate hired a campervan to travel…"

So a mate hired a campervan to travel Tassie with her daughter. Some quality time together! The van they got ended up having a couple of issues, just one example being a draw flew out. The advise given by a rep was to place a suitcase in front of it, then to take it out and place it on the bed. It was decided they would return it and take another so they turned around & drove an hour back. The hire company didn’t have one of the same so my mate opted for a smaller 2 berth. Now one would think that there would a price difference and there was but the rep wouldn’t budge as they had booked the bigger in the first instance as per contract. My mate checked it with a fine tooth comb & even asked the question as to whether the gas bottle was full. Said rep assured her that it was…you guessed it! It wasn’t. Being the stoic two they are they continue their trip, they didn’t want to waste a minute and they didn’t! Then unfortunately her daughter became seriously unwell and was taken to Launceston Hospital for urgent attention. As a result they were required to return home and for the safety & wellbeing of her daughter it was imperative they fly out of Launceston instead of Hobart as originally planned. My mates hubby made the urgent trip over to accompany them home. Obviously the campervan was in Launceston. Now you would think that given the circumstances the company would make an exception and allow them to leave it in Launceston. Well yes they could but at a cost of $890!!! So to save that expense my mates hubby stayed behind as my mate and her daughter flew out. He had to drive the bloody thing back to Hobart. But wait there is more….to add insult to injury they then charged my mate a $150 cleaning fee for the initial faulty van they had to take back through no fault of their own!!! So if you ever want to tour Tassie or anywhere else in Aus make sure you never even consider Cruisin Motorhome Rentals because they f$&ing suck!!!!

"Bad Service, Cockroaches Infestation & Old Vehicles!"

Unfortunately, we had overall very bad experiences with Cruisin Motorhomes.

We had to exchange our campervan twice. The first time due to a possible cockroach infestation, the second time due to an engine failure.

However, the worst part was not the exchanges or damages themselves, but the extremely poor and unsympathetic on-road service, as well as the handling and compensation of the entire situation afterwards.

Overall, we incurred expenses and additional costs of approximately 1,000 AUS$ due to the entire situation:

- 2 days of downtime including travel time etc. (460 AUS$)
- 330 AUS$ fuel costs
- 166 AUS$ hotel expenses
- 52 AUS$ road tolls & drain cleaner

After reviewing the entire situation, we were offered compensation for half a day (115 AUS$). After several complaints and emails, the offered compensation was raised to two days (460 AUS$).

Apart from the fact that it still only covers half of our additional costs, we have to deal with this several days after the rental period, and of course, we don't get back the missed vacation days.

It should also be noted that all the vehicles we had were already quite old, making potential damages more likely.

Overall, it is unfortunately clear that Cruisin Motorhomes prioritizes saving money at every turn rather than providing good service to its customers.

Therefore, I would strongly advise against renting here and instead opt for other providers, even if it is more expensive elsewhere!

Best regards,
Kai

"Poor customer service "

Poor customer service
Don't use the express checkin waste of time. We booked well a head to have the RV ready when we got there.
Well over an hour to pick up a RV (cleaning),this put us well behind our arrival times.
other customers were in and out within minutes. We should had done a review check.

"No response at all"

We had some damage to the car. A local repair company thought it would cost around 800 dollars and they charged us 2500 dollars... I have e-mailed them about this situation 3 times now, not a single reply.

"Small scratch = $2500"

The initial face to face customer service was good… However we paid the $5000 bond and after scratching the paint we had to pay over half the bond for a max $500 job. The damage was minimal and the communication from the company was non existent. We had to keep emailing them to find out how much was going to be taken out of the bond and when we’d receive the rest of it back. They’re thieving scumbags. Would not use them again

"Very fast refund of deposit"

We rented a 6 berth motorhome from Cruisin' Motorhomes for 3 weeks in March 2024 with pick-up and drop-off in Sydney. Very comfortable when travelling with 3 people as you don't have to convert two of the three beds every day. Camper was less than 2 years old and fully adequate, although the GPS could use an urgent update. Pick-up happened at a busy time and took some time, drop-off went smoothly. And the deposit was back in our account after only 6 working days!

"A disappointing and frustrating experience"

I rented a Sandpiper motor home from their Hobart depot for 2 weeks commencing 15th January this year. In short the experience was disappointing.
Whilst there were no mechanical issues with the motor a number of equipment problems affecting both the fridge and the AC/Heating units manifested themselves and since the manual provided had not been updated to reflect equipment changes several calls to their technical support were required.
For example it would have been helpful to have been warned that parking the van on even a very slight slope ( ie in excess of 4 degrees) would result in the fridge failing to function whilst all the indicators showed it operating normally! To discover a fridge full of warm (and in some cases spoiled) food in the morning was
not a happy experience.
Only one 3.7kg gas bottle was provided for the 2 weeks (which seems miserly) and the table and chairs provided as part of the insurance package were of poor quality and the table old, battered and dirty!
It is perhaps indicative that no post rental contact was made from the company inviting a customer review and when contact was made with their Customer Services their response was frankly lamentable.
The company proudly proclaim themselves to be ‘Family Owned and Operated’. Maybe it’s time they hired some outside management to shake them out of their complacency.

"You will wait weeks for your bond back"

The trip was good, the on-road support great, but having to wait for your bond of several thousand dollars for 2 weeks plus??
And the action to take if you have not received it back after 2 weeks is to send an email to accounts so they look into it?

So in case you plan to go make sure you have a separate credit card because 5k of your money will be with cruisin for the time of your trip plus 2 extra weeks after.

And any expenses that the promised to re-imburse you will have to wait that long as well.

Disappointed by their accounting team. What is so difficult in releasing the bond and re-imbursing any money owed to the customer asap???

"Wont use a motor home again after this experience "

Hi All. Melbourne depo
First we where rushed through the motor home operations and condition of vehicle.
I was asked to sign the paperwork before being shown the motor home.
So anyhow excited to get on the journey.
We stopped first night around 350k from depo and settled down for the night, my partner needed the toilet at around 2 am, when she flushed it the flush button had jammed ad it continued to flush. A 110 lit tank will not fit in a 20 lit cassette toilet tank.
As an engineered I disconnected power to the unit avoiding the cabin from being flooded.
I contacted them and they sent a new switch assembly to my cousins that we would be at for 2 days I removed the old one and it had been bodge repaired by the company.
Next day from repair we where at a non powered sight using the gas set up for the fridge.
The leisure batteries using only the lighting would las 30 minutes.
Then their was the steering, on straight roads you had to keep correcting it.
I checked under the motor home to see if it was the steering ball joints, but the problem was wear in the rack.
Another day on and the drivers cad area the fan blower stopped working. I called the road assist and was told the black plug under passenger side may have been knocked as it was in a vulnerable area.
The fix was to unplug it and refit it.
When in removed it the plastic plug had melted so had two of the wire coverings to the point that they could touch bear wires to each other.
I gaped the wires and refitted as told to do so even though they may touch.
In the owners book it showed where you turn off the gas inside the motor home in an emergency.
well the cupboard door you needed to open had damaged hinges and was imposable to open.
The fire extinguisher was 2019 and the service tag had never been stamped so never checked or serviced.
the bedding duvet was falling apart with holes and rips in it.
Many other faults to list.
We hared this home for near 3 weeks at $7000
And as a sorry they reimburse us with $500 an absolute joke.
Motor home reg 980ZDZ
Avoid this van.

"Tasmanian camper hire"

Ist van broke down 14 kilometres from pick up in Hobart, the van would not go into reverse gear. Spent first 90mins of our holiday waiting for replacement van, then took second camper as far as road side outside Penquin where engine had serious fault and lost all power, phoned Cruising who finally after 2 hours ordered a mechanic who was very helpful but could not repair van. Mechanic could not obtain parts as it was the weekend after being stuck on side of road all day we limped to a camp-site in Penquin Cruising finally delivered 3rd van at 8.30pm so we lost a day and night from our holiday. We were travelling with friends who stayed with us so they lost time aswell. When we checked 3rd van back to Hobart and asked for compensation told possibly in a week's time. We received $253.04 just under a days hire no apology for all time lost on holiday nothing for our companions. I might add that our friends van was very dirty and the inside fittings were very worn. Would not hire from Cruising ever.