"A good experience"

We could find no fault with our motorhome and experience renting with Crusin. Our first time renting a motorhome, we hired a 2 Berth Sandpiper for a two week trip around Tasmania. Customer service was excellent at pickup and drop off. The van was perfect for the two of us. We were super-careful to avoid any 'dingles' especially when reversing and the like, and left it as spotless as when we picked it up. Our full bond was refunded within days.
After reading several very negative reviews of the company I was quite anxious about our rental, especially on realising that once we had paid the full rental fee in advance, we would probably not get any refund in case of cancellation or whatever. Because of this we took out additional insurance with a third party company to cover us in cases of single vehicle incidents, etc.
However the company's terms and conditions are very clear and it is a case of 'buyer beware'. If we had had a problem I would really have blamed myself because I did not do due diligence before paying a deposit.
It all worked out fine in the end and I would recommend a motorhome as a wonderful way to see Tasmania. You do need to take extra care when driving on some of Tassie's roads (which can be narrow or windy and sometimes with no 'shoulder' to speak of. But a motorhome allows you flexibility and also you can stay in some beautiful spots, camped beside rivers at places like Longford or Ross, or the Huon Valley, for example.
Our van was spacious enough for two, the bed and quilt provided were super comfy and warm, and I appreciated the aircon on those chilly autumn nights.

"Last holiday forever"

I wanted to take my terminal ill wife on our final holiday, so rented a motor home for 6 days from Cruisin, , but had to come home 2 days early because she got sick, I returned the vehicle as soon as we got home. I thought they would give me a little bit of the money back, but no, Im sitting in the hospital now, and im very disappointed in this company,

"DO NOT BOOK THROUGH THIS COMPANY!!!"

Warning! Do not book through this company. We recently hired a 6 berth motorhome and the time we were meant to use it, another Covid lockdown occurred and sadly, we couldn't travel. Won't go into the long drawn out process but NO refund or even partial refund provided, nor a credit or partial credit which we were asking for. The customer service here is so obnoxiously rude, they really don't care once they have your money. Do yourself a huge favour and stay away from this company if you can!

"Do not book with this company"

Do not book with this company. We regret using them. We had a small bump which ended up costing us nearly three thousand pounds. We are honest people and admitted to the incident. ( it was a parked car) and don’t mind paying for the damage. However it was the length of time they ‘held on’ to our deposit and refused to sort it out.
There was no damage to the van. This company just don’t answer any emails and of course by this time we had left the country.
Such a shame to leave a bad experience after visiting a beautiful place. They charge for everything.
Business ethics at fault here.

"Do not book with Cruisin Motors"

We chose the Cruisin’ Deluxe 6 berth motorhome because it was guaranteed to be under 2.5 years old. However, our rental was in fact 2 years and 9 months old. We raised our concerns with the manager, Nick, who assured us that the vehicle had only done 88,000 kms. However, the mileage is totally irrelevant as it was the age of the vehicle that was guaranteed and not the mileage. If we had known the vehicle was over 2.5 years old we would not have hired it. Therefore the vehicle that we rented did not match the description advertised (Consumer Affairs Victoria) and therefore we are entitled to a remedy. However, Nick said that he could not resolve the issue immediately and asked us to contact Head Office for compensation. It should be noted that the vehicle parked next to ours had the newer black control panel which indicates that it was newer model. We are unsure as to why this vehicle was not reallocated to us as this would have resolved the issue concerning the guaranteed age of the vehicle. Unfortunately we were unable to reject the vehicle as our holiday was already booked, time off work was booked and so were numerous camp sites ( that had been paid for). We had no alternative at that time to take this vehicle.
Furthermore, we were unable to use water from the camp sites that we had booked because the connector was broken. Therefore we had to keep topping up our water supply which was inadequate. We were also unable to use the canopy as we were never able to locate the rod that helps wind the canopy out.
COVID CLEAN
We would also like to bring to your attention the fact that the vehicle was not Covid Cleaned. Nick said the vehicle had been Covid Cleaned, however, upon closer inspection it was obvious that this was not the case. We noted:
- hand prints/finger prints on the outside of the fridge door
- finger prints on the rear view mirror - the mirror was dirty in general
- dirty shower
- dirty utensils
- dirty colander
- dirty fly screens - the door fly screen appeared to have some sort of fluid spilled onto it (internal) and the fly screens for the ceiling hatches were very dirty
- fabric hair scrunchie left behind by previous occupants was on one of the shelves indicating that this area had not been cleaned
- kitchen blinds were dirty
- oven hob rings were dirty
It is absolutely imperative at this current time that vehicles are covid cleaned. We were unable to leave for our holiday immediately as we had to clean the vehicle ourselves to reduce the risk of transmission from covid from previous occupants. I am sure you will agree that this is very disappointing, completely unprofessional and unacceptable, especially in the present climate.
We lodged a complaint in writing but our request for compensation has been declined. Apparently the vehicle was cleaned - it most certainly was not. We signed for the vehicle but this was in the office, before we were shown the vehicle. Nick, the manager, told us to lodge a complaint once we got home and that is what we did. We are now proceeding to VCAT.

"Fantastic trip, highly recommend"

I had the best trip with a cruising Motorhome,
The staff were fantastic, the vehicle was great to drive and park,
Great instructions on how to set up and pack up.
Loved every minute of this trip

"Book elsewhere..."

AVOID!

Unfortunately would have to advise people to avoid this Campervan company. We were left stranded over Christmas after receiving a van with a blocked grey water pipe and an overflowing grey water tank that must have not been emptied for a very long time. The smell of the stagnant water was unbearable and the assistance offered was close to none. Their initial advise to just try to unblock it on the ground and let it on the floor was massively cause for alarm from a hygiene purpose and an environmental stand point. We were not close to dump point but after after 3 days we managed to finally clear the blockage and resolve the issues ourselves and the rest of the trip was excellent but with a bad customer experience both during and even worse customer service after from a man called Sam, I would highly recommend booking your van elsewhere.

"Cruisin Sandpiper"

We hired a Cruisin Sandpiper for 21 days in October 2020 when we travelled around outback NSW. I didn't like the video induction, they should have a person at the depot to walk you through on how things work. It was a lot to take in. Thankfully there was a manual in the van, so if we were confused on how things worked we could look it up. On the first night the back window fell out, we had to stand in the pouring rain for about an hour trying to get the window back in. On the other side of the van the arms that held up the smaller window would not catch so in the end we had to use a stick to keep the window open. The air conditioner didn't work as the remote was faulty. There was another Cruisin Sandpiper in the caravan park, we borrowed their remote and the air con worked. We rang customer service and they said that they may be able to get a remote in Bourke, but could not tell us what day or time. As we were on a tight time frame, we decided not to worry about it. It was pretty uncomfortable when it hit 36 degrees in Tibooburra. One of the camp chairs that came with the van broke on the first night so that was useless to us for the rest of the trip. We sent an email to their customer care team, asking to be compensated for not having any air con and they came back to say that we were not entitled to compensation as the air con did work if done manually. Everything should have been in a ship shape condition when we picked the van up in the first place. Mechanically the van drove very well and we were comfortable in it. We are in two minds if we would rent from Cruisin again considering their lack of customer service.

"really bad experience with this campervan"

This is the first time of hiring campervan, but, it is a not really happy experience with this campervan.
1, On the first day to Noosa, my husband felt like to drive on the ice if over 90km. I called the service, he said there was some problems with the van, might be the balance! He asked us to the nearest repair shop, and found the LHF rim badly buckled, the tyes pressures over-inflated at 100 p.s.i.
It wasted our 3 hours there! When we arrived the noosa resort site, it was totally dark!
Even they changed the front tyres to the rear, we still felt not safe for the whole 8 days' trip.
2, On the third day , the key did work when we were on the beach. We called service again, he asked locksmith come to check. He had nothing to do with it, but helped start the van, that we could go back to the site. But from that day, the key was keeping locking and unlocking all the time! We had to take off the battery when we went to sleep. It was so annoying!
It is really bad experience with this campervan!

"This Company is Heartless"

Terms and Conditions:
15.7 Cruisin is not responsible for any accommodation charges, meals, change of itinerary or out of pocket expenses resulting from a breakdown of the vehicle or as a result of any accident

It is this pathetic clause in their T&C that this miserable company hides behind when the car which you have rented from them breaks down from no fault of your own and you are left stranded on the highway and forced to abandon your entire holiday.

My brother and I have very busy lives and rarely get to spend time together, we had planned this trip for months and what the experience we had with Crusin has been absolutely devastating to us.

It was on the second day of traveling from Brisbane to cairns, The Motorhome we hired broke down outside of Mackay. The manifold had apparently had a computing issue, preventing the vehicle from switching gears past first.
We called into their roadside assistance and they had a tow-truck driver take the car to a nearby dealership to look at. Thank god we broke down in a town near a mechanic!
After a day of waiting, the dealership eventually told us that they would need to keep the vehicle overnight.
We then dragged our luggage through town and paid $160 to a nearby hotel to stay the night.
The roadside call Centre said they would get in touch with us the following day. They did not offer to pay for our Hotel (please see T&C clause above)

The next day we were told that if there was a replacement vehicle we would need to wait 10-12 hours for delivery because if could only come from Brisbane or Cairns. If that happened any accommodation we needed to book while we waited for the new motorhome would not be covered, nor would any costs for caravan sites prebooked be covered (please see T&C clause above)

The Roadside assistance team was friendly but unhelpful. Almost as if there was no procedure for an event like this.
They were making it up as they went along.

Later that day we learned from the mechanic office that the car was kaput. The parts would take two weeks to arrive.
The roadside team advised us then that there was no replacement vehicle available either. So the only option was to provide a full refund for the vehicle hire. AND THAT'S IT.

We we're stunned, upset and angry. Months of planning, thousands of dollars spent booking, not just the rental of the motorhome but all of the caravan sites, Snorkling activities and two plane tickets home from cairns.

I called and asked;
'what do we do? How do we get home?'
Cruisin: 'You can book another car with another company or fly home '
Me: 'There is no other hire company! Does cruisin pay for our flight s home?'
Cruisin: (please see T&C clause above)

No apology, no compensation, no plan or hope for us

Our holiday and all our money out the window for somthing that WASN'T EVEN OUR FAULT! WE DID NOTHING WRONG!

Cruisin didn't give a damn about us. They were very much prepared to leave us stranded.
They kept referring to their ridiculous, cruel Terms and conditions. Thank god we broke down in mackay that has an airport, I shudder to think of where we would be if we had broken down in the middle of nowhere!

There was one flight leaving from mackay back to brisbane. $300
I called and demanded some help paying for the costs. I was told this beauty:
'We cannot reimburse you for flights because that would be unfair to our other customers'

ARE YOU KIDDING ME!?

After what felt like an eternity of arguing with these awful people I received a callback saying;
'We will pay for ONE ticket'

ARE YOU KIDDING ME!?

There is TWO of use, whats the other supposed to do? HITCHIKE????

After another eternity of arguing with these CRIMINALS, they agreed to give us $300 travel allowance and 10% off our next rental (in your dreams)

We got home finally. Our trip ruined, our wallets empty and our heads spinning

Please. DO NOT BOOK THROUGH CRUISIN RENTALS.

This company is heartless. You cannot risk your money and holiday with a company with a built in F*ckyou in their terms and conditions.