"Cruisin Motorhomes Hobart Issues"

My wife and I had booked a Cruisin Sandpiper 3 years ago because this was the Motorhome that best suited our needs, but due to Covid and border closures we were not able to travel to Tasmania until 13 February 2023. We had confirmation on a number of occasions from Cruisin throughout those 3 years, that the Sandpiper motorhome was what we had booked and would be available to us on pickup date. On arrival to pick up the Motorhome we were not told that our Sandpiper was not available, we picked up the change of vehicle when we saw a diagram of a 6 berth vehicle. We immediately advised the Cruisin Representative that this was not the Motorhome we had booked. The reason why we booked the smaller Sandpiper was because of the narrow Tasmanian roads, my lack of confidence in driving a larger vehicle and also it had a proper matteress on the double bed, for comfort. We then were given the run a round with excuses, one being our vehicle had been allocated to someone else, we then asked to speak to the Manager who said our vehicle that we had booked, had an airbag problem and they did not have time to fix it. There were 3 other Sandpiper vehicles waiting in their pick up area, which we were told were allocated to other persons. My wife asked for us to have one of those and upgrade someone else and the Manager wouldnt help us with that request after a long time negotiating with him. To be honest we dont believe we were given the right reasons for why our booked Sandpiper was not available and you didnt even give us a courtesy call. We felt the Rep and Manager, were just making up excuses on the run, or they couldnt be bothered altering their information to give us another Sandpiper. The large 6 Berth Motorhome made for an extremely uncomfortable driving experience and unfortunately made our long awaited holiday to Tasmania extremely dissapointing. Also as we were not prepared to sleep in the bed above the driving cab because we werent able to climb the ladder to reach the bed, the Cruisin Rep. dropped the rear table of the lounge area, and made it into a double bed, by using the seat cushions, which made for a very uncomfortable 2 weeks trying to sleep on these cushions, which kept slipping off the table. Our Sandpiper had been booked for 3 years as said previously and we are very angry and disappointed with the lack of service that your company provided us on pick up. We wont be recommending Cruisin company Hobart, to anyone in the future and we will not give a good review on Facebook. SERVICE and HONESTY needs to improve. Ron and Sheryl Riley - Sydney NSW

"Worst experience"

Worst experience, this company is full of crooks, had slight damage and paid the full bond to cover it. When I checked with an independent auto service, they estimated the repair cost to be about $1000, so I overpaid 5 times....never will use this company again

"Great experience"

Great experience, drove up to Thredbo, managed to stay close to the slopes and had a great time with e the family.

"Motorhome Blues"

I bought an ex-rental 6-berth Fiat Ducato/Avida from the Eagle Farm, Brisbane depot in October 2021. The microwave and fridge were not working when I bought it and needed immediate replacement. Since then I have spent over $18,000 in repairs: full transmission replacement, clutch kit, gearbox, hydraulic pump, new hot water system - the old one was split and rusty and the water was running under the floor. Worryingly, she broke down in the middle of the road, which is a safety issue, and had to be transported to the repair shop. When I bought it, I asked for the service history and was told that Cruisin' doesn't keep service records. I would have thought that a legal requirment of a vehicle hire firm. Cruisin is ignoring all attempts I make to contact them. I would add photos but she’s in the repair shop!

"Cruisin solo in my Hi-Top…"

Great trip cruisin solo in my Hi-Top campervan. Great service, easy to deal with. Very helpful during pickup and drop off.

"The worst experience with a motor home rental"

The vehicle had many issues the most concerning was the condition of the front tires. This became apparent when it rained and the tires continually spun. We we checked them we noticed they were nearly bald!
The canopy was damaged and difficult to close without standing on the passenger side front step and manipulate it in whilst my partner worked the winder.
The grey water pipe had a split in it and so when trying to empty the tank at the camp site it spilled out under the campervan door and canopy area. Making the area both stink and wet underfoot.
The water hose supplied also has a massive leak and so we were unable to plug water directly into the van.
The shower was unusable as the shower hose had a massive leak and so the shower rose just dribbled as most off the water rand down the leaking hose.
Then an annoying beeping on the first two days which was intermittent. We only discovered on Day 3 it was a faulty smoke detector.

So overall a very frustrating and disappointing experience in Tasmania. There are better more reliable companies for motor homes that Cruisin, beware the company that doesn't care.

"Betrug bei der Sicherheitsleistung…"

Leider muss man die Sicherheitsleistung von 5018 Dollar (incl. Kartengebühr) mittels einer Kreditkarte leisten. Hat man schon Geld mittels der Karte ausgegeben oder das Limit ist aus anderen Gründen nicht hoch genug so wird man gezwungen die völlig überteuerte Vollversicherung abzuschließen. Ich hatte bereits für ein Drittel der Kosten eine alternative Zusatzversicherung für die 5000 Eigenanteil abgeschlossen. Trotzdem wurde ich gezwungen die Zusatzversicherung ein weiteres Mal zu bezahlen, was immerhin 33 Prozent Mehrpreis bedeutet. Ich hatte zwei Kreditkarten, aber man war nicht bereit den Betrag auf zwei Karten zu verteilen oder Bargeld anzunehmen. Schlicht zuperärgerlich und deshalb niemals wieder.

"I had wonderful experience with 6 berth…"

I had wonderful experience with 6 berth motorhome.this is my second trip with motorhome…easy going for my family of 6…

"We hired a 2 person motor home for 15…"

We hired a 2 person motor home for 15 days with this company and it was amazing!
Little van didn’t miss a beat and was exceptional on fuel during our 4000 kilometre trip.
It was well stocked with everything you needed but I packed too much. Lesson for next time.Just needs an better tv antenna.
I have no hesitation is recommending this company and will book with them again.

"A great experience - Sandpiper 2 Berth"

We booked Cruisin in Brisbane through Discovery. The booking and pickup process were good, and we were impressed with the staff at the depot on pickup - friendly and explained everything well. We had to transfer our booking from Melbourne to Brisbane at short notice due to the Covid lockdown and this was handled well. The van was 3 years old and in excellent condition. It was clean and everything worked well, except for a couple of the overhead cupboard stays, which were not a big problem. Cruisin only supply two toilet tablets, which is a bit strange, since they are quite cheap to buy. We had read the reviews where this was mentioned, so we brought some with us. The van was easy to drive. Ours had cruise control and GPS, which wasn't in the specifications, so that was a nice extra.