"Great service from a competent team, great vehicle"

I planned our first trip with a motorhome well in advance, received always prompt and good quotes, spoke the competent ladies in Hobart, checked out the team and van in Brisbane and decided to proceed. I also inspected and visited Apollo and was disappointed with vans, friendliness and cost. I picked up the Cruisin van in the morning and it was clean and fairly new, no complaints. The 3000km trip went well, we had an issue with a stone/windscreen damage and a opening gadget wich I fixed after speaking to Cruisin. Overall a good experience and considering the hassle-free insurance package, no issues at all. Certainly a good company and team in Brisbane, a Fiat Ducato Maxi a better vehicle than the poorly outfitted MB Sprinters.

"Briefly i ve been charged for a small…"

Briefly i ve been charged for a small scratch (400$) i was told not to report. Awful...

"Really bad “service” at Sydney Office"

We have rented motorhomes several times at different places around the World. Our experince at the Cruisin Sydney Office in Feb 2019 is the worst we have ever experienced. We had booked through an agency, and the leading person at the Office made sure to give us plenty of troubles because of this. There were extra charges and taxes, and insurance paid to the booking-agency that they did not regognise and made us pay for additional insurance. There were demands for deposit booking-amounts on our creditcards that no cards will allow.
The woman in charge was very inpolite and unpleasant. She kept telling us “the customer is never right” and “I can’t belief that all of you make the same mistakes”. We told her that if so many clients have the same problems, then it seems like the communication from the company is poor, and that the agreements with the agencies are not good enough. There were no understanding of our situation, and no help to find a solution. We felt the other enployees felt bad about the way we were treated, but the could not do anything against their boss.
After many hours of discussions and calls to our bank we ourselves found a solution and got the motorhome. The motorhome was nice and worked ok, we did have some motor problems, but we had a great vacation!
When returning the motorhome we were again meet with unpleasant demands from the same woman. We could not get a reciept that we returned the motorhome and that they checked that everything was ok. We could not get our deposit back. We had to wait 14 days for them to approve this. 14 days where a new rental of the same motorhome was initiated, and anything could have happend to it without our involvement but within our responsibility. The woman told us: just trust us...
It seems like Cruisin have close to monopol on motorhome rentals on Australia and that they allow themselves to treat customers really unfair!

"THE WORST EXPERIENCE OF MY LIFE/PEE ON THE FLOOR EVERYDAY!!"

Hi everybody,

Think well where to spend your money on Cruisin as this is an Honest opinion from very very very disgusting experience had between the 21st to 31st of March 2020.

We rented the Adventurer (Toyota hilux) license plate 570VNP and it was the worst experience of our lives.

Since day 2 we started having problems with the caravan because of complete lack of vehicle inventory check such as: -Complete lack of cleaning
-Equipment incomplete (i got a hose with two female ends - so not possible to fill the water tanks and had to figure out where i could go buy one in the middle of the night)
-On the same day the water pump stopped working in the middle of my shower and the customer service, once again told me to get under the car and try to reconnect the wires.
- Mosquito nets were completely ruined, letting all the mosquitos come inside the caravan and obligating us to not open the 2 back windows. You can imagine how uncomfortable it was to sleep without air or windows open.
-Day number 3: We ran out of battery in the middle of Marlborough. Not pleasant.

Everyday we found problems with the van and the two worst were:
- Fridge was always stopped working due to gas problems so my Girlfriend got food poisoning with ruined food.
- Every time we stopped, everyday, we found pee on the floor. AND IT WAS OLD PEE. From a whole underneath the toilet container. YOU CANNOT UNDERSTAND THE AMOUNT OF SMELLS WE GOT TO BEAR. We even stopped using the bathroom (which is a very expensive item you have to pay for and not being used) just because of how disgusted we were of those images and smells. We couldn't even open the windows because it would form an air chain and bring all the smells to the front.

Now you ask: Why didn't you emptied the toilet container everyday then? BECAUSE EVEN IF I WANTED TO, THEY ONLY GAVE US 2 DETERGENT PILLS TO MIC WITH WATER WHEN YOU EMPTY THE CONTAINER.
So we could only empty 2x MAX the toilet.

YOU CAN IMAGINE THE SMELLS.

To even worsen the situation, the customer service is equal to none. After more than 20 emails to different addresses, the only reply I got was "Unfortunately i cannot open the files" - as the respective pictures were attached. Not even to mention the 50 calls made to their line of support and maybe 3 picked up and hurried to hang up the phone.

We are 3 days since we delivered the van and woke up to an email saying they would refund us the amount correspondent to 1 day! Which can only be a joke.
Right now we are awaiting customer service response on our refusal and we are losing hope.
Our only option at the moment is only to file a complaint to Queensland Dept. of Fair Traiding, entity responsible and with who we have already talked with to get to know our options.

SO AS A VERY FRIENDLY ADVICE, THINK WELL BEFORE RENTING WITH CRUISIN.

I bet there are plenty of happy people. But there is nothing worse that paying $1500 for a 11 day vacation that ends up in a total fiasco. Believe me.

Thank you for reading,
Tomás.

"Rented 2 Deluxe Motorhomes in December…"

Rented 2 Deluxe Motorhomes in December 2019 from the Sydney Depot; when picking up motorhomes, one lady was very helpful and pleasant, the other clearly did not like her job and did not give us a proper hand over and made it apparent that organising drivers on the paperwork was too difficult and not something she could help us with willingly. The yard guy was superb and made up for the reception lady's indifference, as he showed us all the 'gotchas' on the motorhomes and some tips on operating the vehicle. Motor homes were great! On return, got charged 2x $55 Cruisin admin fees for 2x $3 Sydney Harbour Tunnel Tolls as the RMS toll system failed to transfer data to my Linkt account even though the 2 rented vehicles were still associated with my toll account at time of travel. Would have been good if they just emailed me to pay the tolls instead of just charging my credit card on file, "as per agreement signed"; and they emailed me copies of the paid Toll Notices anyway when asked for them, so go figure! Also, accident processing was shady with minimal contact and updates and still ongoing. Some aspects of the business are good but customer service and comms. needs improvement!

09/03/2020: Just recevied a lawyer Demand Notice for pending court action to pay cost of damage to third party vehicle as the claim STILL has not been processed by Cruisin motorhomes claims department. We purchased Maximum Cover Package at $55/day for peace of mind and paid a $75 accident processing fee, but to date it has proved to be completely the opposite, still casuing us stress with this whole ordeal unresolved. Total lack of communication, responsibility and ownership of this case by the claims team and Crusin Motorhome management. Happy to take your money but not happy to do the right thing! Going to Fair Trading.

"10 Out of 10"

Best experience the staff were great, friendly, helpful with a beautiful smile, we hired a motor home for our first time ever and toured Tasmania for 12 nights and had the best time. The motor home was very clean and comfortable like home away from home, we can't wait to book our next holiday loved Tasmania. Highly recommend Cruisin Motor Homes. Thanks to Cruisin Motor Homes we have memories to last life time and can't wait to book our next holiday with them, we have been telling our family and friends about this experience which is making them wanting to do the same. A very big Thank you to Cruisin Motor Homes :)

"It began and ended well ... because Darlene knew her job well and was a complete Pro!"

We have rented from other companies and the camper layouts and reliability may vary but what defined our experience with Cruisin from day 1 was DARLENE. We walked in to find her vigorously acting on behalf of two customers who were having an issue with the toll company. She then went on to improve everyones day one set of anxious foreign customers at a time.
We first were given a thorough run down on the specs and advantages of our deluxe camper. She had a professional no nonsense way of getting to the details while getting the distinct feeling she really cared about the experience we should get from our travels. She recommended campgrounds and seemed familiar with the concerns we might have about various locations.

We had to extend our holiday due to unforeseen circumstances and the switch over to the next smaller vehicle was seamless. Though the layout of the smaller hi top was not optimal compared to previous designs, Darlene (who was not responsible for the design flaws) helped us to understand the advantages of the newer model and made us feel better about the changeover.

We left some items behind and she has gone out of her way to recover them.

So to conclude, great holiday, reliable and well maintained vehicles regardless of design on the hi top and a customer experience that prompted a person that rarely writes reviews to rave about our contact person Darlene. Not just because of her interaction with us but because as we waited to be picked up after our second rental period we saw many receive the same treatment from this very capable woman.

No, we never met her before and may not meet again ... but as a headmaster of an International school, like our teachers I know she left many with more positive experiences than they might otherwise have had, and she may not get the benefit of her efforts as often as she deserves.

"Great van and very helpful"

Great van and very helpful

"Nice Motorhomes!"

Nice car! Clean with all necessary facilities. Staffs are helpful!

"Fantastic camper van and great service…"

Fantastic camper van and great service from Sam at Hobart