"Great same day service"

I used Fix Factor once before and both times had great service. My 'blue screen' was fixed in a couple of hours for a reasonable fee. Staff always explain all your options really clearly. Very happy to recommend this company to anyone.

"Straightforward repair process with…"

Straightforward repair process with quick return - thanks

"Very good service"

Very good service, took a bit longer than it was supposed to be but other than that, everything was great. No issues so far with the repaired product!

"Used this company twice and first rate…"

Used this company twice and first rate results both times.
Repairs carried out quickly and phone working as new afterwards.
Highly recommended.

"I found my experience with Fix Factor…"

I found my experience with Fix Factor to be fast, efficient and excellent value.
The pricing was transparent and fair.
I will definitely use them again

"Poor experience of pay-on-completion order"

I booked a repair with Fixfactor for my Redmi Note 9 Pro, which had a cracked screen, and posted it to them. When they received it they informed me that they didn't actually have the necessary parts in stock, and there would be a delay of potentially weeks while they waited for their supplier to send parts. I didn't have an issue with this - these things happen.

The issue is that they then informed me that as my order was pay on completion, and as "90%" of those orders never turn up, they simply don't bother keeping a wide range of stock. This is a different kettle of fish - they had advertised that this repair was available, and nowhere is it indicated that pay on completion orders are treated differently than prepaid orders.

I was also unimpressed that the representative pointed out, quite rudely, that they are the only company who will repair my phone model in London - essentially telling me I should be grateful they could do it at all.

If their model is to assume that a pay on completion order will never turn up, and they manage to get away with this because the majority of phones are common brands whose parts they have in stock, then I don't feel able to recommend them to others as a business to use. They need to be more transparent with customers about which repairs they're able to provide.

"These guys really know their stuff"

These guys really know their stuff! Fixfactor is amazing!

My son smashed the glass back on his Honor View 20. Two local phone shops failed to spot that the antenna had also been damaged and convinced us that they had fixed the problem. Neither had, but both charged me for their reassurances! The first one put on a cheap replacement back and the second took it off and stuck it back on (badly)! Meanwhile the phone had no signal.

Fixfactor had the phone for a few days before correcting diagnosing the issue. They then called me with the details and a quote for repairs. I was thrilled with the price and with the completed work. The phone looked gorgeous upon return: like new.

I would recommend Fixfactor to anyone, with any brand of handset.

"The service was exactly as described"

The service was exactly as described. The dead battery was replaced and unfortunately (but expected) a new screen was required. The new battery will give the Surface Pro 3 another 3 or 4 years of service so the battery replacement was well worth the money. They were quick too.

"True professionals"

Very professional, expert, top-quality service!

"Laptop battery replacement"

Laptop battery replacement
My Surface laptop battery needed replacement and Fixfactor was able to service and replace it very promptly- whle there was lockdown
They were very transparent with their pricing and would recommend them