"The Pros closet committed fraud as well…"

I am writing to report multiple violations of Colorado state law and potentially fraudulent business practices by The Pro's Closet during their closure in October 2024.
Timeline of Events:

On September 19, 2024, I traded a bicycle for store credit at The Pro's Closet.
At the time of this transaction, the company failed to disclose their impending closure, violating the Colorado Gift Card Act (§ 6-1-722, C.R.S.), which requires disclosure of closure to gift card recipients within 30 days of closure.
The company subsequently announced an "End of Season" sale, which appears to have been a deliberate misrepresentation of their true financial situation.
After selling their premium inventory to cash buyers, they announced their insolvency and a "going out of business" sale, forcing store credit holders to make immediate purchases or forfeit their credit value.

Specific Violations:

Failure to disclose impending closure when accepting trade-in for store credit
Misrepresentation of business status through "End of Season" sale marketing
Product misrepresentation:

Advertised e-bike with 625wH battery but delivered with incompatible 500wH battery
Failed to include advertised charging equipment


Refusal to address product discrepancies, citing insolvency

Current Status:
The Pro's Closet has since reopened under new ownership, with previous management still in operational control. They continue to decline responsibility for these violations and have refused to rectify the situation.
This pattern of behavior suggests a calculated strategy to maximize profits while deliberately disadvantaging store credit holders. I am seeking appropriate resolution for these violations and misrepresentations.

"Before purchasing must read cancel and…"

Before purchasing must read cancel and refund policy.

"Kisses"

Amount I was given on my trade in and customer service.

"Gravel bike not what it seemed"

Bought a gravel bike - well over $3k. Seemed to ride ok, but over time there were a few non-critical issues. However months after the satisfaction period was over, I had to take it to my bike shop for tubeless repair and to my dismay I found it was sold as having tubeless tires, but one tire on it was not tubeless ready - hence why it spat out sealant non stop. They also found that the rear hub was for a mountain bike not gravel, and had been shimmed (technical stuff that I don't pretend to understand, but it was explained to me by a highly reputable bike repair shop). 6 weeks and several hundred dollars later, I have the right parts for this bike. Give Pros Closet quality checks, I don't know how this got through. I did not receive a quality bike matching the description but it was hard to tell in the first week of having it. Disappointed their image of being honest and "pros" didn't work out for me.

Update: TPC did reach out and make good on the additional costs I had to fix the bike which is appreciated.

"Great products, great staff"

Very welcoming environment with a personable and knowledgeable staff. Arielle, Mikayla and Ari were all genuinely interested in helping me find the right products to suit my needs. Highly recommended.

"First and last time customer. "

Bought a bike from you all. Paid first thing Monday morning. Was told it would ship out in 24 hours maybe sooner. Didn’t ship out until late Wednesday. Sat in a trailer on your lot for another day. When it finally started moving. I was told it would be delivered Friday. Signature required obviously. So I took off Friday to sign for it. Never came. Wasn’t notified until 10pm Friday it was not being delivered. Same thing Saturday. Says it was to be delivered by 2pm. Never was them it changed to by end of day. Finally arrived and I had left my wife home to sign for it. The driver came to the door. Said it was too big to unload and if we wanted it we would need to come get it off the truck. So my wife had to unload it and move it inside the house. I told you all this and was told you would refund the shipping since I had issues. I appreciated that. Well it’s been well over a week since that was supposed to happen. Never did. So I am a first time customer and will never shop here again and I will let my bike community know if my experience. Just so they are aware.

"Fast shipping as promised"

Fast shipping as promised, thanks!

"Fast and reliable"

Fast and reliable, the chat with customer experience was awesome. it was because my chat with the store rep that I decided to purchase that same day.

"Used parts looked actually new!"

Used parts looked actually new. 👍

"Incredibly helpful and friendly people…"

Incredibly helpful and friendly people that went well out of their way to answer all of my questions and assist me in getting the right items. Couldn’t recommend it more highly!