"Appalling Customer Service"

Appalling customer Service. 12 Weeks and still not received my earplugs. As per previous reviewers, Snugs.Com customer relations do not exist, they do not respond to emails and trying to speak to someone is very difficult. To get my impressions done, the company insinuated it was my fault I had to wait over six weeks for them to be taken (the audiologist told me she couldn't understand why, she had lots of availability). And then to rub salt in the wound, snugs.com trot out the same tired old excuses, we are too busy, and that something went wrong and your ear plugs needed to be done again, 12 weeks and still waiting. And similar to other reviews, once you do get them on the phone, they do not listen they just talk over you. Just appalling.

"Love the product however finding…"

Love the product however finding somewhere to have my ear impression done outside of work hours took a bit of time. Communication from Snugs was a bit confusing e.g. I was sent a message saying that my Snugs had been dispatched after I had in fact already received them. Support answered a question I had about the product promptly.

"Finally able to use earphones!"

I’m thrilled with my SnugsPro tips for my Beats earphones. Finally - something that stays in my ears! Great customer service too. Thanks Emma!

"Not to impressed to be honest no…unimpressed"

Not to impressed to be honest no difference from foam earplugs wouldn't recommend them either

"Great service and product is awesome!"

Great service and product is awesome!

"Fantastic products, great people!"

As a professional musician who has had extensive corrective surgery on his ears due to childhood deafness, when I needed to get IEM's in 2017, I knew custom fit was the only way to go. A local company a few mins away from me refused to help me due to my surgeries and actually threw my impressions away! So, I contacted Snugs and it was the best thing I ever did. They offered to help straight away and sent me my first pair. These things DO NOT FALL OUT, no matter how crazy I go onstage! They have continued to help me ever since, even replacing my first pair when they got stolen on tour. I'm very happy with my Snugs IEM's and my Snugs for my Sennheiser Momentum II earbuds and plan on going back for more pairs in the future!

"Probably the best earphones you can buy!"

I was fed up of all the previous earphones I had tried not staying in, as a cyclist who trains and rides a lot this was a nightmare. I was then recommended Snugs. Ive not looked back since, in all the training/racing i’ve done not once have they let me down and yes they’ve stayed in place.
Fit and comfort is great, personalise to your taste is another nice touch. They may seem expensive but you won’t be disappointed. Probably the best earphones you can buy!

"I was always having problems with…"

I was always having problems with earbuds not fitting properly. Snugs solved the problem. This is my second set.
Very expensive for what you get but I now don’t have to worry about losing earbuds while I go for a run.

"SnugsPro for a year + SnugsMoto (Music) and (Protect)"

I've already got the SnugsPro with my Bose SoundSport for a year now and I really enjoy when I go for a run. I am not worried about them falling out of my ears.
I've recently ordered some SnugsMoto (Music) and SnugsMoto (Protect) and the company where really friendly and help me out to ensure they were the right fit. I've ridden a couple of times and no complaints with the helmets on, it didn't bother me at all! I could wear them all day long! It does reduce the wind and engine noise which make a big difference on long rides. A must have, if you want to preserve your ears! Also, you can still hear!

"Snugs replacements"

I had my snugs stolen, and snugs were very prompt in replacing them new ones for only a fraction off the price. I used my original scan on the file system they fitted perfectly. Thank you snugs. Mr A Penton Norwich,