"Great product"

Great product, they fit perfectly.

"I received my swimming snugs last week…"

I received my swimming snugs last week and have used them 3 times now
They are brilliant! No water gets in my ears at all so post swimming there is no head tipping, ear plunging etc! The lanyard is the perfect length so I can tuck them into the top if my swimming costume for extra safety. I love that one is red for right and one is blue. As you can tell I am delighted!
I rarely write reviews either 😁

"Very hard to fault this product"

Very hard to fault this product. I have bought moulds from Snugs before and they have not let me down. Great fit and, crucially, there is a reassuring bond with the earphones - in my case the Bose Quiet Comfort Noise Cancelling ones. I don't think the benefit of the moulds is quite as much as with non-noise cancelling earphones, the combination of which I have had in the past. It may not be an issue to some but I thought I should mention it. The moulds are still a five star product, in my opinion.

"Brilliant IEMS"

Great service and product. Not cheap but well worth it. Perfect with my Shure IEMs.

"great customer service"

great customer service

"Perfect for a person who struggles with regular headphones"

I have very small inner ears and regular headphones don't fit me as they just fall out. I have now had two pairs of snugs and love them. The most recent pair were made to fit airpods and I now no longer worry about them falling out when I'm running. When they were first made, I had a problem with the fit and they sorted it out straight away. Definitely recommend them!

"Snugs problem"

I bought some snugs for my apple AirPods Pro. Sent off the impression I obtained at our local audiologist. They arrived very fast really. Unfortunately the one for the right ear developed a tear less than a week after buying. The service has been excellent. I needed to send it back (they provided a postage paid label) but they did not wait for its return before authorising a replacement. It took a couple of weeks to return. Very good as it was Christmas week when I sent them back. I would rate the service as excellent. The true face of a company can be seen when things don’t go necessarily as planned. Cannot fault this company on that score

"Over a week and I still haven’t received the box to start fitting them..."

So I bought these on Christmas Day. There was an ad banner reminding people to buy a gift card by the 22nd to made sure it arrived in time for Christmas, as well as one stating Snugs arriving may take a little longer due to high order volume.
I assumed that the second banner notifying people of a delay in arriving would be due to Snugs needing to use AI to analyse people’s ears, create the 3D files, then 3D print them in the desired colour/silicon material. Not the box thing that comes with as far as I’m aware a piece of card you hang over your ears and take pictures of them and upload them in the app for the AI to recognise.
So I ordered Christmas Day, and it’s been 10 days (with a couple weekends/bank holidays) and my order (#11770) still says ‘processing’
Not angry, just a little disappointed, but it’s my own fault for probably reading the delivery times wrong. Since people have had issues with notifications from Snugs (I read here that some people got email notifications the Snugs were on their way when they had already arrived etc) Snugs, can you confirm how long it should be taking to ship the Snugs box out? I can’t wait to get them, but I haven’t even had the chance to get them made so far and I have wireless Sony XM4s which still remain pretty much unused as they don’t fit my ears no matter what.

"Truly Outstanding"

I lost my Zen Snuggs in the process of moving. A desperate email led to me having a replacement pair in an unbelievably brief period of time. The outstanding products of Snuggs are matched by their customer service commitment. A true pleasure to deal with.

"OMG!! Amazing Customer Service!..."

OMG!!! Snugs customer service is amazing!!! I lost my ancient pair of Snugs just before Christmas and called them and spoke to Emma, she has just emailed me to say that my replacement Snugs will be dispatched today!!! Emma has gone above and beyond the call of duty to get them to me ASAP....
Love my Snugs! I don't want to be without them!...