"I continue to wait for a hard copy of…"

I continue to wait for a hard copy of the 10 year extended warranty I purchased for my new Generac.

"Item came quick and was a perfect fit."

Item came quick and was a perfect fit.

"I ordered a generator on 10/09/2021 my…"

I ordered a generator on 10/09/2021 my order confirmation said the item would be shipped in 1-6 days. A month went by and no generator, no contact from Norwalk. I submitted a cancellation request through their website. Fast forward to 01/10/2021 and they try to ship the cancelled generator to me. After much back and forth Norwall refused to honor my cancellation and threatened to charge me a 20%! restocking fee! Do not do business with these people.

"Best price online for parts"

Best price online for oem Generac oil filters! Super fast delivery and excellent service.
Thanks again for all you do.
SteveM

"Excellent value."

Excellent value.

"Great service."

Everything went well from the purchase right through delivery. It showed up in a reasonable amount of time in excellent condition. The delivery driver was professional and friendly. It was a wonderful experience from start to finish. Thank you so much!

"Charged nearly $500 extra and won't refund"

As a reseller, I have Tax Exempt #. I was charged sales tax and promised a refund by Kim who identified herself as working in accounting. Refund never came and Kim refuses to return any of my calls, as does Kaylyn, who handled the sales after it was placed. According to my State's tax code, which is the State they are collecting for, I have 90 days to get refund BY THE SELLER. It is now a month past the sale, the only way to talk to anyone is to call blindly. The last person I spoke to did not give me their name, but said under no circumstances would I get a refund, they refused to transfer me to a manager, and 3x they refused my request to email them my State's instructions for Tax Exempt status. The refund has nothing to do with "accounting" procedure - at the very least, they could do a refund and rebill without charging tax, but they stubbornly refuse to do so. Oh well, it was a $480 lesson never to use this company again, But guess what Norwall - the only thing I do is install generators, 3 a week. I guess you lost more than I did.

"Great experience"

Great experience. Ordered a 24kW Guardian about 10 days ago and it arrived this morning. The third party delivery did not ring the bell or ask me to sign for it - which I would have preferred to do and also would have preferred to have them place it in a different location - but that's not on Norwall.

"Standby generator delivered today:) Jan…"

Standby generator delivered today:) Jan 11, 2022. I ordered it online Dec 11 2021.Transaction was smooth and communication was great from start to finish. Highly recommend Norwall.

"Very good to work with"

Very good to work with , prompt service during these tying times of COVID .