"Service and website are great"

Service and website are great! I would like to have the ability to call without leaving a call back number.

"Purchasing a generator"

I am a do it yourself Homeowner. I am very pleased with the Generac generator 10 kW that I purchased for home. Norwell was very upfront on shipment dates And kept me alert to when it would be shipped. I wish their website would have more information on the transfer switches. Several years ago I installed a manual transfer switch for a portable generator that we had. In trying to research the Generac automatic transfer switches I had a great deal of difficulty finding out how they worked and were wired. I assume they would be wired similar to the manual transfer switch. I discovered that was a bad assumption. Although similar in many ways it’s not the same and there are some major differences in wiring procedure. I purchased the 16 circuit, hundred amp automatic transfer switch (ATS). Most YouTube videos show whole house transfer switches there is little information available on the 16 circuit. I wished there was information telling you had to install a 100 amp breaker in your main box to feed the ATS. Also a statement that NO wire was included. As I you can see from my statements there is a step learning curve in installing a standby generator, it is not for the faint hearted. It can be done , your mistakes can be costly (as copper wire is expensive that is bought too short then has to be purchased again). Also you must have a plan on how you will move the generator to its final location, they are heavy (you tube did have some helpful tips on this) I wish Norwell had mentioned about the two holes in bottom of frame that pipes can be slide through to help transport. With all this said I would buy one again and install myself. (As a matter of fact three of my friends purchased generators from Norwell and I am helping to install those with the knowledge I have acquired. The savings is significant!)

"Easy ordering process"

Easy ordering process, helpful advice on the phone to answer my questions. Delivered within about three weeks, delivery person brought it up the drive to the garage. I would recommend them.

"NO mantance kit or any correspondence from company"

still waiting on mantance kit I ordered.

It took me 4 months plus , just to recieve my generac generator, with no correspondence or updates from them , now its taking me even longer to recieve my maintance kit and still am not getting any correspondence from them or any updates.

"Had a hard time finding a replacement…"

Had a hard time finding a replacement backup generator for mine that went out, looked everywhere and was being told 6-8 months before delivery. I went to Norwall's website found the compressor and within 2 1/2 weeks it was delivered.

"Norwall has generators in stock that…"

Norwall has generators in stock that factory representatives said were 6-8 months out. There was constant communication from the moment I placed my order until I got my shipment. A+ prices and services.

"It is customary to receive the…"

It is customary to receive the merchandise before being surveyed. Where’s my order?? Why so long?? Try to do a little homework next time before sending out a survey.

"Again"

Again, you delivered the product in a very timely manner. Thank you

"Fast service,easy to find my needs"

Fast service,easy to find my needs

"Ordering generator was easy and…"

Ordering generator was easy and delivery was quicker than expected. Would recommend to anyone looking for power equipment.