"Purchased a Bryton S500 to UK"

Purchased a Bryton S500 to UK

The shipping speed is quick, the customer service also great.
However, the "VAT Included" in their checkout screen is a lie. The logistic company (Fedex) had applied another 20% VAT charges which is unexpected. And the CS insist that the charges were handled by Customer and nothing to their end. And yes, please beware the additional charges when you make your purchase through xxcycle.com

"J'ai acheté des freins magura dans ce…"

bon service, il y avait un problème mais il a été résolu, merci

"Recently I bought campagnolo EC-re300…"

Recently I bought campagnolo EC-re300 shifter body from here, they shipped item very quick and provide me tracking number, and it arrived after around 20days to WA Perth.

Will use again.

"Faultless supply and delivery"

Faultless supply and delivery. Excellent service. Ordered some Time Speciale 8 MTB pedals from xxcycle.com late on Mon 6th Dec (as the pedals are seemingly unavailable/out of stock in the UK), great price and only an additional 15 euros for 2-5 day delivery. Package tracking was spot on. Its now 10am 8th Dec south west England, and the package has arrived in really good condition. No additional import charges as mentioned in some other feedback. Really very impressed.

"DO NOT BUY ON THIS SITE"

DO NOT BUY ON THIS SITE. Info on site is misleading especially on delivery dates. Customer service doesn't care once you have done the purchase. No compensation or whatsoever. Look at other online bike shops rather than here.

"site trés sérieux"

site trés sérieux , commande passée le jeudi et reçue le samedi , emballage soigné RAS je recommande ce site

"If I could rate zero I would…"

If I could rate zero I would, purely based on the lack of response from the retailer, XXCycle.com despite 4 separate emails trying to resolve my issue.

Great to find a retailer that stocked a Dura Ace 9070 rear derailleur. However disappointed when I was contacted directly by DHL holding my parcel until an additional charge of £99.04 GBP was made in import charges.

No where during the purchase on their website did it state I was liable for these charges, nor did it in any communications they sent post sale.
I'm sure you can imagine my shock and disappointment when DHL demanded this. Surely this should have been clearly mentioned during the website sale?

Again, the lack of contact has resulted in me leaving this review. I generally feel this could have been resolved should XXCycle replied to one of my many emails.

Steer clear and shop elsewhere.

"Excellent service"

Excellent service. I ordered a tyre and it was delivered from France to the UK within 24 hours, much quicker than advertised. Thank you.

"Good Website & Shop"

I visited the XXcycle shop in Toulouse to make my purchase; delighted with the availability of parts as advertised on the website. Helpful staff and an impressive set of bikes.

I think I can understand why their internet customer service is 'variable' - only 2 chaps running a large shop with plenty of customers, so they probably take priority over the internet orders and queries.

"Totally happy!"

Having read previous reviews I was wondering if I should order from them but there are plenty good reviews here as well, so I went ahead. The price for the Haibike sprocket I required was good enough to give it a go.
What can I say? I ordered last Friday and received the sprocket the following Wednesday (from France to the Scottish Highlands!) - in perfect condition. Many British companies do not manage that. As my review title says, I am totally happy, and look forward to ordering from them again in the future.