"Bad practice"

Bad practice, it shows the 5* green "excellent" Trustpilot badge on the home page, but upon checking, it's only got 3* on the Trustpilot website!

"12 days still not posted"

Ordered a new fork for my bike (it was showing in stock), paid for UPS 48hr delivery. The communication has been terrible and I eventually got my tracking number, after 7 days, but now after 12 days UPS is still saying XXCycle still have not sent the item and it’s waiting collection. Ive emailed them but had no response, getting very worried now as I spent a lot of money.

"I have ordered a mini pc there is no…"

I have ordered a mini pc there is no confirmation from xcelcycles side and phone number given also does not go through always it saus cannot be connected due to congestion last 2 days. So i assume i was cheated

"Très mauvais service après vente"

Très mauvais service après vente. J'ai commandé des pièces avec un supplément pour une livraison rapide. Le délai de livraison n'a pas été respecté. Aucune réponse de xxcycle suite à ma réclamation ! En effet l'argent était déjà empocher, il n'y avait plus aucun intérêt pour ma demande !

"I bought a Vico Carbon bottle…"

I bought a Vico Carbon bottle cage(U$40) from them because the picture that they had posted at its website was showing the old model color which I was looking for. Not only the picture was misleading but I have received a damaged item. After weeks going back and forward w/ their slow to say the least customer service; they agreed to send me a ram so I could ship back the item to them so they would see if the item was really damaged. I had to pay for the shipping back from EUA to France and they would reimburse me later since they do not have any label for international returns. They received the item, confirmed that it was damaged, refunded me the cost of the item itself but not my cost of shipping it back to them as previously agreed. Bad quality control; bad customer service; dishonest.

"In all honesty I thought this was a…"

In all honesty I thought this was a scam after purchasing. The communication and notifications are poor in addition to website format and login to the site. I was unable to login once I’d made my purchase and when I tried to reset password I was sent a blank email. I did however contact customer services via email and received a rapid response in regards to the status of my delivery. They immediately provided me with the UPS tracking number and the item arrived the next day. The item is also great and as described. All in all I would say you can definitely trust this site, however be aware communication and website functionality isn’t the best... this could be majorly improved. I wanted to write this review just to assure people not to panic as all is legitimate

"Aucun problème"

Commandé le dimanche, reçu le mercredi, et encore ces temps ci la poste a du retard.

"Excellent service, fast secure delivery"

Having ever heard of xxcycle.com (they’re based in France), I was wary of buying a new Campagnolo EPS battery from them. However, it arrived in immaculate condition via UPS 48 hours later - a fantastic service.
Unfortunately I did have to pay £70 import tax (presumably since Brexit, irritatingly), but very happy otherwise.

"Hej super dostava izredno zadovoljen z…"

Hej super dostava izredno zadovoljen z izdelkom. 😁

"Ce site ne tient pas ses engagements…"

Ce site ne tient pas ses engagements sur le retour des articles er reste injoignable .Ne répond pas même aux lettre A/AR.A fuir absolument