"We have used Big Bear Cool Cabins…"

We have used Big Bear Cool Cabins multiple times. Each time a different cabin. They have all been great! And such an easy process.

"Nice cabin"

I have used cool cabins for at least 15 years or more, we have stayed at this particular cabin previously, and really liked it

"Could provide more trash bags an toilet…"

Could provide more trash bags an toilet paper and body wash/soap.

"Exelente lugar para pasar un muy buen…"

Exelente lugar para pasar un muy buen tiempo con la famila todo perfecto

"AMAZING felt like a cozy home !"

AMAZING felt like a cozy home !

"Great Customer Service from Cool Cabins"

House was great but most important the customer service from Cool Cabins people was extraordinary, barbecue gas was empty and they sent a person almost immediately after I called, also we forgot jackets in the closet and they were in constant communication and shipped those to me, really recommended!

"The house was cute"

The house was cute. However, the housekeeping did not do a good job cleaning from the previous guests. We noticed from the moment we walked in, it felt like no one actually cleaned the house. There was dust on dressers, crumbs on countertops, trash under the couches, hair on the sheets in the beds, hair i the shower drains, etc. If the house has been cleaned well, 5 stars. But since the house was not cleaned well, 2 stars. Not sure if we would stay there again given that we told the company this information. We got an apology but it would have been nice to have a little discount as well.

"The staff at the office was friendly"

The staff at the office was friendly, helpful and gave great tips on places to check out. Even gave directions to how to get to the backside of the lake for a different breathtaking view of the area.

"OFFICE CHECK IN TOO BAD"

OFFICE CHECK IN TOO BAD, Late acces codes an they dont verify my payment, I pay weeks ago arrival

"Great Cabin Great Location "

The cabin was great, easy walk to the slopes. Everything was clean and interior was newer/updated, beds were comfortable, bathrooms clean, spa was amazing, easy to use Nest thermostat so you can adjust the temperature to you liking.

Just as a heads up for anyone planning on staying here, the entryway is a bit tight because the stairs are about 3ft from the door. So bringing in a bunch of bags at once is a bit hard.
Also, pillows on the beds are extremely soft and made from down, so when laying on them the feathers sometimes poke through and get you in the face. We would have preferred some firmer pillows, but that's just our preference, everybody is different.

Overall, we'd definitely stay here again.