"Stay was great"

Stay was great

"Broken Water Heater "

There was small animal traps in the kitchen, the water heater was not working with no guarantee of repair, and we had to move cabins.

"Great Curb Appeal but Needs Tons of Upgrading"

Great location and curb appeal. Inside the cabin did not match the appearance of the cabin. Has lots of potential if owner is willing to invest in the cabin more. Everything inside is dated and falling apart. Furniture needs to be updated. Dining table chairs were falling apart and had nails sticking out of the chairs that cut one of my kids. It was a make shift repair that was poorly done. Those chairs are ready to fall apart any minute. Kitchen was not stocked with basic necessities. Drawers were full of random utensils and kitchen necessities. Things that were missing that we needed were a pair of scissors, pizza cutter, tongs to mention a few things. All the utensils and silverware looked dirty including plates. Only one roll of really cheap paper towel was provided. Bedroom decor and sheets need updating. Pet friendly cabin but backyard was full of dog droppings that was not picked up from previous renters. Internet was horrible and was in and out. TV needs replacing and did not work properly probably due to the poor internet. Only basic cable was provided which basically was just local channels. Last thing was my kids found a joint in the cabin which means that cabin was not cleaned thoroughly from cleaners. We really wanted to like the cabin but will not return to this specific cabin.

"Wildfires in LA"

Due to the wildfires in LA, we tried to cancel our reservation but they refused to show any compassion and were adamant to not cancel our reservation for a refund/reschedule. This just shows that this company values money more than human lives. I will never use this company ever again!

"My experience was excellent"

My experience was excellent. Very simple to do and everything was as just as expected. I would highly recommend using Big bear Cool Cabins for your next stay in Big Bear,

"everything was good and everyone was…"

everything was good and everyone was friendly

"Bring some of your own towels"

Was a nice big place. Plenty of space for the dogs. Only problem was the reservation was for four people for two nights and the place was only stocked with three towels. Had to share and hang them up by the heater. Between the showers and hot tub it was a pain. Otherwise a you'd expect.

"Enjoy our stay!"

Cool cabins always have the place clean and ready for our stay. Also, they are quick on replying back with any questions we have.

"Everything was great from check out to…"

Everything was great from check in to departure to Communication, beautiful cabin, I will be coming back again sometime in the future.

"Easy to book through cool cabins and…"

Easy to book through cool cabins and the cabin itself was in great location few steps to the slope to ski. The cabin was very clean and had enough utensils to cook and beddings. Easy checkout. Clear instructions. Very pleased. Will book again next year. Thank you.