"R2191998 My 2nd Apple experience"

After having an Orangery installed, we went back to Apple for a door, a window and a window to be converted into double doors. I am very happy that we did. The rooms look great and the staff were all nice to deal with and knew their trades.

"R2192405 A problem solved"

R2192405 We ordered one door and 3 windows from Apple, having used them previously for a Conservatory and replacement front door. The fitters, Dale and John, were outstanding, very knowledgeable and competent. That was fortunate, as one dormer window was too big, and the site manager did not bother to come out to verify this. Dale and John had a tricky time of it, but managed to fit it with no damage to the cement and hanging tiles. Although the management was poor, the quality of these two fitters eclipsed the lack of corporate responsibility.

"Contract number X2190937"

Contract number X2190937
We have just had canopy built at the side of our house to replace an old one.
My only complaint was that the job started a week later than planned as a previous job overran. I was warned about the late start at the beginning of the week & was told that the job would commence at the end of the week. The end of the week came & went with no sign of the installers & no warning from Apple.
However,once the work got underway I was very impressed by the hard work & long hours put in by the installation team. They were thorough & courteous & made sure that as far as possible the site was left clean & tidy at the end of each day & the old canopy & rubbish were removed.
We are very pleased with the end result & the quality of the materials used was second to none.
This is the second time I have used Apple having previously had replacement windows fitted.
I recommend the company & would use them again.

"Do not use Alan form Apple Home Improvements."

Do not use! The guy Alan from Wool Dorset working for Apple Conservatories, didn't answer calls and when he finally turned up left the room in a mess. He asked for cash and after he had gone (from fitting 2 windows and a door) we noticed he had covered up 3 loose bricks! When you look from below you could see the outside. There was plaster missing from the walls and broken glass under the appliances. He claimed he would return but never did. When I contacted him, he claimed to be an independent and nothing to do with Apple! I have photos of his Apple van with reg no. All the equipment and materials came from the van. Is he from Apple? Do Apple allow their employees to moonlight with their stock? Should I contact Rogue Traders? If this work was not carried out by Apple home improvements, why is someone using Apples vehicles and products. I can provide a picture of the van outside my house along with a picture of the Apple employee doing the work!

"I wouldn't give them any stars if that…"

I wouldn't give them any stars if that was an option. We recently used Apple to fit a conservatory and what should of been an easy, enjoyable experience with a company like Apple turned out to be extremely stressful. The job was started late and over ran by 6 weeks. There was a catalog of errors.
. Doors to big that no flooring could be laid.(which no one picked up on)
. New doors had to be fitted and plastering re done.
. Little to no communication.
. Builders not on site when sand and gravel delivered. Blocking access to the house.
. Constant mess and rubbish left behind.
. Never really knowing when and if any one was going to arrive.
. Jobs marked as completed when in fact the hadn't been.
Would never use them again and certainly would never recommend them.

"Conservatory roof"

Contract reference: 2190118

A professional job completed by a company in which I have confidence. Able to liaise with the business at every stage knowing that any concern would be acted upon.

The fitters on site were always friendly, trustworthy and clearly wanted to provide a good standard of work. Extra work to improve some lead flashing on the house roof was greatly appreciated!

"Window and French door. Excellent fitters."

R2190497 Had a French door and bathroom window fitted. The quality of the product was fantastic. Bathroom window went in nice and simple but the French door had its challenges but the work was completed to a more than high standard. The fitters Dale and John were top notch guys and nothing was too much trouble for them. It was also obvious that they had a wealth of knowledge.

"French doors, front door, 2 bays and 2 single windows"

From start to finish the whole experience with Apple Home Improvements was faultless . The surveyor and office staff very helpful and efficient. The fitters ; Dan and Lewis, Luke and Rob all lovely, polite lads , arrived exactly on time and soon got to work. They were very respectful of our home covering floors and furniture etc with dust sheets. The installation was completed on time to a very high standard with no issues. They left my home very clean and tidy . I am so very pleased with my lovely new windows and doors and would highly recommend Apple and their skilled fitters.

"This is the second time I have used…"

This is the second time I have used Apple and in both cases all the various staff I have met or spoken to over the phone have been courteous and polite.
They have met all meeting times and explained what is going to be done clearly and then completed the work and left our house clean and tidy.
I did have concerns when they installed my guttering and soffits which they did return and sorted out.
I have just had a new front door fitted and again I am very satisfied with the work do e.
I would recommend them to you, they may not be the cheapest but in the end as they sa you always get what you pay for.

"We had our old patio door replaced…"

We had our old patio door replaced which has 2 large sheets of glass. Starting with the sales person: he did not give clear instructions as to how much space we should provide on the patio because that's where the fitters were going to put it all together. On the first given date the installers arrived unannounced in the morning instead of afternoon because the office got the diary times mixed up(!), the second visit had to be postponed because they were held up at another job.For the 3rd visit only1 installer arrived and had to do the 2-man job on his own! 4/10 for health & safety! James did a brilliant job, was friendly, professional and left everything tidy. The next day we had to phone the office because the door was too stiff and it took 2 hands to move it. This time things moved faster. James returned the following day with an assistant, made the necessary corrections and left us as pleased customers!