"Straight up, knowledgeable and no hard sell."

My dog was taken by police and returned 5 months later a wreck - fat, scabby & allergic to everything! He's always been raw fed so I started cutting out various things but he was still food intolerent and yeasty. I e-mailed pro-dog describing the situation and was e-mailed back (double quick) by the lovely Alison. She was so helpful and knowledgeable - we emailed to and fro and she suggested things to cut out and suggested a powder that would help (I'd asked, no hard sell). It's so rare to find a company that doesn't just want to flog their gear at any price I was so impressed. Also they don't speak to you like a cretin "is lickle doggy's tum tum better?" kind of nonsense that makes me want to vomit. They go the extra mile and when your dog isn't doing great that means a lot

"Dogs Love ProDog Raw"

After trying other brands of raw dog food, I decided to try ProDog Raw. It was really easy to select their products with the added bonus of a subscription discount. Following a few orders I was easily able to change the subscription to suit my dogs preferences.

"Very happy with the service"

Very happy with the service we’ve been getting with this brand! My pup loves the grub 2.I had a couple questions with a order and had a very fast response via email. Free delivery, repeat order option is great as it give discount and is handy to just have to sent out rather than trying to reorder each time!

"I WANTED TO CHANGE MY CHOICE OF RAW FOR…"

I WANTED TO CHANGE MY CHOICE OF RAW FOR MY 2 DOGS THAT I HAD ON SUBSCRIPTION IT WAS LITERALLY THE DAY BEFORE THEY TAKE YOUR MONEY AND EMAILED THEY REPLIED WITHIN THE HOUR (AMAZING) TO SAY THAT IT WAS POSSIBLE AND IT WENT THROUGH.
RECIEVED PRO DOG RAW A FEW DAYS LATER.

"Great food, great customer service"

Great food, both my dogs love. Love the fact they sell rabbit and goat, which is often so difficult to get hold of. One of my dogs had an idiopathic chylothorax last year so following successful surgery for that, she now needs to stay on a low fat diet for life, so i’m grateful Prodog supplies these lean meats.

I did have an issue with their ordering system once because i received an email saying i still had items in my basket. I thought I hadn’t hit the pay button, so upon receiving that email I hit it again, which resulted in my order being placed twice in error. However, I managed to cancel the duplicate in time, and the ProDog representative was very helpful and dealt with it promptly, explained why it had happened and apologised for their IT system generating the email. So no biggie, things sometimes do go wrong, but it’s how a company rectifies it that is important and on that occasion they were great.

"Fussy eater …"

I had an issue where my 10 month old puppy refused to even look at her food, as I had changed from another raw supplier. But she has been fussy from day one really and a bit of a diva 👩‍🎤!!
I contacted Pro Dog and they put me in contact with Caroline who took the time to explain somethings about dog psychology and their food and how to make it more palatable when there is a fussy dog with no other dog to competitively eat with lol. So I put into place some of the things suggested, well all of them lol, then Caroline checked back with me a couple of days later to see how we’d been getting on and I could say that she had eaten all her meals ( 2 a day) since then. She didn’t eat her breakfast yesterday but no big deal, I just put back in fridge and she ate that evening, not with much enthusiasm lol as I think she wanted my dinner (which she doesn’t get!) but she ate it, so a win! The help was very useful and personal and actually speaking to Caroline really helped me deal with the situation.

"My poor furbabies have skin allergies"

My poor furbabies have skin allergies. They are 4, and always been raw fed. Because of allergies, I needed to get green, tripe. Prodog raw was the only raw food supplier that has green tripe, and it was delivered with care, within 24 hours.
I had some questions and queries regarding best fit food for my dogs; the staff were amazing, emailing straight away, sound advice and empathy.
I have used pro dog on and off for the past 4 years.
I would highly recommend this company. In this world of inflation, we have to shop around. However, there are many other raw companies that are much cheaper, but the quality of their ingredients is my main concern.
You are what you eat, and I want the best there is for my furbabies.

"We have been using Prodog on a…"

We have been using Prodog on a subscription for a couple of years now. We have multiple dogs and they are doing very well on the product. The customer service is second to none - always prompt and super helpful.

"Amazing food and customer service"

My dog loves the food and I love the customer service. Nothing is too much trouble for these guys. Cannot rate them or their food highly enough.

"Not so good if you’ve got a small dog"

The food is great but I had an issue. Occasionally they’ll send you a 1kg pack to replace two 500g packs. When you have a small dog this is a waste as you can’t just defrost bits of it, and a whole kilo would go off before he ate it all. I requested they only sent me 500g packs, but was told this wasn’t possible, and it was in their ts and cs they would always replace with a 1kg pack when the 500g packs weren’t available. So I no longer buy from them. Such a shame for a problem so easily solved.