"10/10 products and customer service "

The customer service at ProDog Raw is 10/10, I had queries in regards to my puppy in which I received an answer for in under 1h via email, very pleasant response and my puppy absolutely loves his food / treat package.

Also the delivery time / packaging was superb! I also got a few free treat samples :)

Me and my pup Koba will be a forever customer! Make sure to purchase your raw meat and treats from ProDog!

Thank you again, Sasha!

"We love ProDog raw!"

Our 4 year old dog has had ProDog raw since he was 8 months old. Before feeding raw food we struggled to find a food that agreed with his digestion. He has had a settled tummy (and firm poos) eversince! His coat is soft and hes a healthy dog. He's happy but wishes I'd give him more and I'm happy because I feel he's being fed a more natural diet. Price-wise it's definitely on a par with good quality dry food as they really don't need that much each day. The info on the website is really helpful but one of the best things about ProDog is the excellent customer service. Quick responses to queries and nothing is too much trouble! Highly recommended!

"Excellent customer service"

Excellent customer service, dogs love the food

"Problem solved"

I had a problem when trying to change my subscription which was quickly resolved ( even though it was out of normal hours). Excellent customer service!! Our puppy now 6mths old ,is thriving on her puppy food and looks forward to meals.

"Good service always and very helpful…"

Good service always and very helpful and good quality raw food for my 2 dogs

"Great customer service!"

Moved to UK from Canada and was having some ordering issues due to Canadian payment details. They actually re-wrote part of their system to accommodate my needs. Very grateful for their assistance.

I have also found great supplements and food with them as well! It was daunting trying to find replacements for all of my dog’s nutritional needs when moving to a different country, but Prodog has great alternatives to what we were using in Canada and my dog is doing well! Thanks to all the fine folks at prison for their help!

"BEWARE AVOID …. PLEASE READ!! "

BEWARE metal part was discovered in raw food. Only by chance I saw the sharp metal clip embedded in the food. This could have resulted in severe injury or fatality and after an investigation into how this happened I was told their findings were inconclusive, sorry. NOT GOOD ENOUGH! Actually had the audacity to offer a refund for the 1 chub which they then concluded to give me a refund for the 5 chubs that were from the same batch !!! I don’t want a refund I want a guarantee my dog will not consume metal parts in his raw food!!! Which of course they won’t/can’t give ! I thought I was feeding a premium product and have now discovered the only thing that is premium is their profit margin and huge lack of care, compassion and respect for their customers and the pets we feed. AVOID this company and use a brand/company that uses meat, not metal.

"Excellent nutrition support."

On contacting customer service with a query for their nutritionist recently I found her so informative, helpful and supportive.

"Managing severe IBD"

Our young dog has severe inflammatory bowel disease. He’s had a lot of medications and a vet recommended kibble diet. Our goal is to continue to manage his condition using more natural products.

Alison’s advice and recommendations were beyond expectations. We have begun the first phase of his eventual transition to a raw diet. He’s happier, calmer and is doing really well.

"New to raw feeding "

I was recommended Prodog by my puppy trainer and so glad she did as it's the first time I have used a raw diet and found it difficult to grasp at first but the Prodig site is easy to navigate and I love the fact I can put my pups weight in and the correct amount of food needed is displayed. I started on the puppy food and have just had a delivery of the adult menu and my puppy loves it. I also messaged in regard when to feed the adult menus and received a lovely reply a few hours later. I like the fact that if I need to discuss an issue I can just send an email.