"Good experience"

Its a good quality of the smooth process and user friendly. shipping method and payment are easy and fast.

"Love Garmentory!"

I visit garmentory weekly to see what’s new and I’ve purchased many items.
Very unique inventory, communication is excellent and I’ve always experienced prompt shipping.

"I received the package with up to the…"

I received the package with up to the minute updates. The product was in a very good condition. Best sale price and best customer service.

"Absolutely horrible customer…"

Absolutely horrible customer experience. Rude emails, refusal to believe that the item they sent me is oversized even though they promised it would be true to size (I had to send pictures and now they’re ignoring me), and refusal to make it a fair exchanges (not allowing for returns, credit, price matching - turns out there are jackets in other platforms for almost $200 cheaper), etc. So disappointing. I’d recommend going with another online retailer / curator like ShopBop, the actual brand website, Saks, net a porter, etc… (better customer service and shopping experience).

"Great and prompt service-- there was an…"

Great and prompt service-- there was an issue on sizing for something I purchased, and the team very quickly got back to me.

"Shipping Error"

I had contacted customer service, to arrange my order to be shipped USPS to Canada to avoid paying custom broker fees that are always charge by the big name couriers like FedEX, UPS, and DHL. I was told that it could be arranged but the next day I receive an e-mail with an UPS tracking number for my order. I could see it had not picked up yet so I quickly e-mailed to ask to change this immediately. Customer service e-mailed back to apologize and that they will correct it this mistake. Unfortunately, it was too late as UPS had picked up order and it was en route. I ended paying and extra $10 for brokerage fees, but customer service quickly e-mailed to issue me $15 credit for their mistake and assured me that this mistake will not happen again. That is what I call great customer service!

"Excellent service."

Excellent service.

"$20 to get a refund"

They charge $20 if you want to ensure that you can refund your clothing. They also nickel and dime you in other ways.

"Amazing to have international access to…"

Amazing to have international access to such an array of incredible boutique designers. The shopping and shipping process was seamless with outstanding and personal customer support along the way. I am looking forward to finding more unique pieces that can become staples to my own style.

"I highly recommend Garmentory!"

Garmentory is very reliable shopping site. I am living outside USA but easy to order and receive within 1 week. I would like to recommend Garmentory to my friends and family.