"Wir sind super unzufrieden!"

Wir sind super unzufrieden!
Wir hatten eine Weinprobe mit Herrn Moll für den 29.05, extra so, dass der darauffolgende Tag ein Feiertag ist. Da wir den Gutschein für die Weinprobe von mo-do gekauft haben.
Wir durften 10 Leute einladen, was wir auch getan haben.
Die Weinprobe war für 19:00 Uhr angesetzt.
Da um 19:35 immer noch keiner da waren, haben wir Herrn Moll angerufen.
Er war krank und für Ersatz wurde nicht gesorgt.
Also saßen wir alle mit 10 Leuten zusammen ohne dass abgesagt wurde. Wir sind alle sehr verärgert.
4 unserer Freunde bestellen eigentlich regelmäßig bei Pieroth. Das werden unsere Freunde nach der Aktion nicht mehr tun! Unterste Schublade

"Pieroth response re order"

I received a call out of the blue from Stephanie. She said I'd entered a competition and was one of the finalists. Meanwhile would I like to try some of their wines. I told her I liked full bodied red and dry white and rose wine. You would think she would take that on board! Of the 6 wines I received, both roses were sweet, one red was sweet (bizarre), the white was dry one red had body and the sparkling red was tending towards medium dry. Someone from customer service was supposed to call me back. Nothing. I then get a letter reminding me to pay to avoid further action. I spoke with Amanda in customer service. She wasn't too helpful, suggesting I should have sent the wines back. Frankly if you tell a sales person what kind of wines you like you would think that they would take that into account.
I order from Naked, Laithwaites, Daily Mail and Sunday Times wine clubs. It doesn't happen often but if a wine is not what you'd expect they'll either give a replacement or a voucher.
Today I received a call from Massimo, he listened to my feedback and apologised for the sale and the customer service. We had a long and pleasant chat and he is sending me some replacement wines.
So Pieroth have gone up in my estimation and I look forward to trying the wines. Thank you Massimo.

"Fabian der Weinpapst bei Pieroth "

Also für mich ist Fabian der beste Verkäufer (Hannover Flughafen). Ehrlich gesagt kenne ich auch nur Fabian, aber da äugt es auch gut. Er ruft mich an, wenn ich nicht kaufen möchte, dann bequatscht er mich, manchmal funktioniert, manchmal nicht. Aber trotzdem macht es immer wieder Spaß mit ihm zu kommunizieren. Also Fabian ‚weiter so‘ 😀😀😀

"Courtney is always helpful and…"

Courtney is always helpful and informative.

"No hassle very easy"

No hassle very easy

"Sehr gute Produkte und tolle Beratung "

Sehr gute Produkte und tolle Beratung
Bestellung kommt immer Pünklich

"Great wines with a personal touch from…"

Great wines with a personal touch from our dedicated wine consultant. I have been a customer of Pieroth for many years, and get great advice and service from Al, who keeps me updated with new wines and offers, provides really enjoyable wine tastings with a comprehensive variety of wines, and has an impressive knowledge when recommending wines.

"Good wine at a decent price,"

Good wine at a decent price,
As soon as my husband comes off his pain medication he will be waiting with cork screw in hand, glass on table ready.

"Great personal service and fantastic…"

Great personal service and fantastic prices

"Excellent service"

Excellent service. Our representative keeps us up to date on our favourites. Our best rep yet.
Well done.