"Delivery Guaranteed"

Honestly, I am astonished by how many bad reviews this company has bc I have had nothing but excellent, quick, and easy service. I purchased a pair of Samsung Galaxy earbuds (LOVE THEM BTW) and unfortunately received an empty package. I sent an email to their customer service to explain the situation. A replacement pair was delivered about a week later. Well, it turns out, the original item was somehow, dropped in my yard during delivery. My landscaper found them, placed them in my mailbox, with a note. Today, I wrote to them to let them know and asked how to forward payment for the extra pair. I was told, not to worry about any additional cost, and they yet again apologized for the disservice. hmmm seems like all A's to me.

"They sold me the right box 3 times…"

They sold me the right box 3 times containing the wrong rifle scope. 3 different boxes indicating the right scope but the box contained the wrong scope. They were good at the exchange and finally the credit but they certainly were not interested in getting me the correct product.

"I Was Lied to by a CS Rep"

My package has been lost for a month. While it is not their fault that the USPS did not deliver the package, it IS their fault that the situation was handled so horribly. I requested a refund after the USPS lost track of it for over a week, in keeping with Amazon's guidelines. The seller said, on the phone, and in writing, that he had processed the refund, and that I could expect it in 3-5 business days. After two weeks had passed, I inquired about the status of the refund. He told me the item was on the way. The refund was never processed. My package has been looping between NJ and MA and disappearing for weeks at a time. I don't live in either of these states. I don't expect to ever receive the package. Amazon had to issue a refund, more than 2 weeks after I requested it, because the seller simply wanted the money, regardless of if, or when, I actually got my package, and wouldn't issue the refund that I was promised. Lying to keep my money is unacceptable. My trust in this company is destroyed. I will never buy anything from them again.

"Fujispray and a new lifestyle by Focus"

I purchased a Fuji Q4 turbine spray system to replace my old Devilbiss gun and I feel like such a fool for struggling all these years to apply high viscosity paints. Shipping was excellent and the product is top notch. My first project with the gun was spraying rust oleum hammered paint to some machinery. the paint came out fast with the 1.8 tip and did not sputter when I tipped the gun. No thinning was required and atomization was good. I figure about 1 million less trigger pulls over the life of the gun. that should leave me more time for counting money.

"Item not really in stock"

Ordered an item from Focus Camera that their website said was in stock. I received an order confirmation but 1 1/2 weeks later, no shipping confirmation. I contacted customer service and they informed me the order had been cancelled due to no availability. Pretty poor communication from this company.

"Truly horrible seller"

Truly horrible seller. Shipped to wrong address and then lost package and are making me deal with it through UPS. Hope they get banned from Amazon.

"Highly Recommended Company!"

I received my item within three days ... it would have been two days had it not been a holiday. The item came very well packaged new in the sealed box and in perfect condition and works perfectly. Each time I called the customer service was courteous professional and helpful and answered all my questions about the product i ordered. Great deal ... great product ... excellent customer service. I would highly recommend ordering from them and im sure i will be again in the future.

"Order a Camera Bundle for an EOS 80D"

Order a Camera Bundle for an EOS 80D, received mostly everything but the most important item the camera. Now that I have, I have made some research online it seems like FC is used to doing this to customer, so either you guys are scamming people or Im not sure. I have been talking to this young man who has been nice, yet has made me feel like its my fault . the first thing I was told last friday when I called was please send photos of everything. I did that right away. Now I keep being told you need 24 hours then you need another 24-40 hours again. Then I keep being told the camera was in the box??? When it wasn't , not to mention the bag had some defects and also there was an item that was switch with another item which I chose not to make a big deal about it. At first I just wanted my camera sent, but since I started to see that you guys didnt not want to really help a customer (rule #1 the customer is always right) I decided that I no longer wanted to continue my business with FC. Instead I just want to resolves this and would like a shipping label so I can send back the few items I receive. If my card gets charge I will take legal action against your company because it seems like this has been done to a lot of customers lately . I need this matter resolved as soon as possible. It shouldn't take more than a week to figure out what happen to a camera that wasn't shipped to my home, either you guys sent the wrong box, forgot to put the item inside the box, or I would hate to accused someone of stealing and scamming me for $949.00, which is pretty pathetic & sad. God knows all things.

Just be aware when ordering from FC..what a disturbing experience.. This has never happen :(

"Bought TV from them thru Amazon"

Bought TV from them thru Amazon. Arrived with Screen damage. Failed to provide return label despite many contacts. These guys are bad, very bad. No resolution in over 6 weeks......

"They sent me a damaged piano"

They sent me a damaged piano, a big disappointment