"I ordered my item and didn't receive…"

I ordered my item and didn't receive it.. Have sent them a number of emails but no reply.. They didn't send any notification only to check thee website and saw the item was delivered.. Upto now they have not solved my issue

"Poor Product---Questionable Retailer"

I purchased an Oreck ProShield Plus Air Purifier on May 20, 2020 from Focus Camera. Since receiving the product I have had various mechanical problems. The most recent issue—-the purifier cuts off every 30 seconds or so. I called Oreck and was instructed to take it to an Oreck service center which was an hour and 15 minutes from my home. When I arrived I was told that Focus Camera was not a certified Oreck retailer, and therefore, they could not do any warranty repairs. I was told I would be responsible for the $150 fix. I was also told that the purifier was refurbished rather than new——something that was not mentioned on the Focus Camera website. I have since contacted Focus Camera and was informed that they have no responsibility 30 days past the purchase date. Completely unacceptable!

"Placed an order yesterday"

Placed an order last night. A pop up immediately told me there was a "processing issue" so my order will not be processed. However, my bank account reflects that you took the full amount out of my bank immediately. Im getting no response from your customer service.

"Poor customer service."

Bought two tower speakers and they were on back order. It took 1 month to get the first speaker and almost 4 months to get the second one. I called customer about 2 times a month for more information. Every time they said the did not know when the speaker would, but would email me more details. I never got an email even after being told that at least 5 times. Do not shop at focus camera they have really poor customer service!

"Horrible experience"

Horrible experience. I pre-ordered an item. Called to cancel the order, spoke with a female, who assured me that the order was cancelled and that I would not be charged. Then I received an email saying that they shipped the item and charged my card. I called them again, spoke with a male, who said that my order was never cancelled. He also said that they are cancelling the shipment and my card will not be charged. Then they charged my card for almost $1300 for an item I never received that was supposed to be cancelled. Now, I have to dispute the charges with my bank because their customer service and staff is useless.

"This isn't a trustworthy shop"

This isn't a trustworthy shop, and the customer service is lousy. I ordered a refurbished PC from them that they advertised as having 1TB Hard Drive + 256GB SSD. Unfortunately, I learned well after the time frame for exchange or refund that the machine in fact only had a 500GB HDD. Customer service has been generally useless to deal with. Customers considering products from Focus Camera can easily find a better customer experience from another seller/vendor. Buy beware.

"Thank you for the great experience. Igal Avshalom has been great and continues to be!"

I looked at several camera companies to purchase my Sony A7R and had the pleasure of working with Igal Avshalom, who did an awesome job. He was more responsive and helpful than all the others I tried and was very willing to work with me which was huge for me. Since then have purchased a Ronin SC and had the exact same experience. Igal is quick to reply and very knowledgeable about the product. He even took time to help research and give me the right info I needed to pull the trigger. Having a person to go to for help is extremely beneficial to a beginner like me and Igal was awesome! Thank you for the great experience and service multiple times now and looking forward to more!

"This is a good company"

This is a good company. Unlike B&H, which requires a credit card to be tax-free, this company's return is very convenient, and most products are sent with gifts. Very intimate.

"BeWare Dont Shop Here Go AnyWhere But Here. RIP OFF'S"

I ordered the Sony over-the-ear headphones wh 1000 xm3 bundle pack including earbuds and a Bluetooth adapter. So this company took my money and didn't give me a receipt or order like it never happened. In fact it showed up as insufficient funds, try another card. So I called my card and sure enough the exact amount was deducted from my Bank. I called customer service and focus and they were no help couldn't locate anything at all to my name or email, and at this point I'm steaming mad and upset and they suggest I'd talk to customer service billing, I called back and they're on Eastern time so of course customer service was closed. I asked for a manager or supervisor and neither were available or actually not even there? They still couldn't find me in their system which is BS because they sent me a welcome letter to their site. Somebody to return my call which I highly doubt it's going to happen so I'm disputing the order and getting the charge reversed. This company is horrible unorganized customer service who are not very bright just plain deceitful company that doesn't give a crap.

"Fool me once..... really bad"

Company has not responded to any of my concerns. After 4 emails I finally decided to call. The only available person was to take orders. That person didn't know anything about their own products. Said they would have to ask a supervisor but he wasn't there. I fear that I got gray goods and my warranty is not valid.
Never again.
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Update: they contacted me saying that they would add an extended warranty on the headset but did not follow through. They have not responded to several of my emails. Makes it even worse when they offer something and do not give it.