"Received the wrong item"

I ordered a Dewalt jig saw a couples of days ago and what I received is a DYNATRAP insect trap. WTH?! Please avoid this merhant.

"Big Mistake..."

Purchased an item from their website because they were close to my location. I could support a local business and get my item quickly at the same time. Order was "voided" the next morning with no explanation why. I received no email letting me know my order was cancelled. I found out checking my order status on their website. To top it off my money was stuck in limbo for a full 7 days. I DEFINITELY will not be ordering anything from Focus Camera or their sister site Lifestyle by Focus ever again.

"Be careful if you order from this…"

Be careful if you order from this business and I recommend you don't. I ordered a lens at their booth at the Wedding and Portrait Photographers International show in Las Vegas on February 27, 2020. I was told I would receive the lens about a week/week and a half after the show. No lens. I have contacted the sales person numerous times, no results. I had traded in two lenses towards this lens and paid the rest by credit card. About a month ago I contacted Ralph via chat on their website that I wanted my lenses back and to cancel my lens order and credit my credit card. He told me the lenses were sold and could send me a check for the amount and I said credit my credit card. It has been weeks now and I have not received the check or credit on the credit card. When I have sent emails to the company and Ralph no response.

"Do not order: I don’t know where my order is and bad/delayed customer service"

Made an order with 2-3 day shipping, but haven’t heard if the item has shipped. It is supposed to come in tomorrow but have had no contact even after sending emails. A bit disorganized.

Update: sent even more emails. No response. Order is supposed to arrive today, but no updates that order has even shipped. Don’t waste your money and time. Cameras are expensive so buy from a trustable source and don’t mess up like I did. Use Adorama or B&H.

"Worst business ever"

These guys had no covid warning on their website that they aren’t open but they took my money anyway without completing my order giving me a shipping date or anything. This is not good business

"issue resolved with a Smile!!"

Spoke to customer service after ordering online and they were courteous and extremely willing to correct my issues. You could even hear them smiling through the phone. The follow up phone call was an added bonus. Thanks Focus Camera customer service. You rock!!

"Missing item is still missing"

I purchased a bundled item, a camcorder, carrying case, and memory card. The memory card was not delivered with the other items. When I contacted Focus Camera LLC to tell them an item is missing, the first treat me like I am clueless and did not look through all of the packaging. I confirmed that I double checked all of the packaging, looked in every pocket of the carrying case, AND checked the memory card slot in the camcorder BEFORE contacting them. I received a prompt response from Focus Camera LLC that they will email the tracking number when they send me the missing memory card. NO indication of WHEN the missing memory card will ship. NO ANYTHING. I had to go purchase a memory card—which I would have done at the time I purchased the camcorder if it was not a part of the advertised bundle—so that I may actually use my new camcorder. THIS is NOT what I would refer to as a good customer service experience—not by a long shot. I am STILL waiting for Focus Camera LLC to remedy the problem and send me the missing memory card that was supposed to be included in the package. All I hear are crickets from Focus Camera LLC. Very, very the OPPOSITE of happy with this experience.

"Not a reliable merchant"

I placed an order with Focus Camera on 12/17/2019. The items were to ship UPS 2day air. On 12/17/2019 a shipping label was created, however as of 12/24/2019 the order has not left their store.
After posting this review, I received an email from Focus Camera through Trustpilot. I responded to the email and Focus Camera blamed UPS for the delay. I was assured that my order would be shipped that day. The next day the order shipped and arrived 2 days later, or should I say half of the order. Again, I contacted Focus Camera and the other half of my order was going to be shipped that day overnight. It shipped the next day and I received the following day. To their credit, Focus Camera did give me a $25 gift certificate for my trouble. I will stick with my original title, Not a reliable merchant.

"Great experience"

I decided to buy a mirrorless camera.
Being the proud owner of the decade-old Nikon system, I was needed help to understand what my future system will be, can I utilize my equipment, etc. I've read a lot of articles and reviews.
Honestly, I made my choice and came in a store to prove it by holding the camera and lens together and ask some questions.
I was helped with an intelligent approach by sharing the details and characteristics of the product. Some of them I already knew, but some of them were absolutely helpful!
I was impressed how professionally-friendly it was done: no pressure, patience to sometimes redundant questions! I left the store without any buy...
I gave time for reading and thinking - it was about to spend a big amount...
A week later I came back - same friendly atmosphere and support - and I made my order. I'm feeling thankful to my new friends!
Thank you, Ralph!
It was a Great experience!

"Did not ship what was advertised"

placed an order for 3 of an advertised 2pack of cameras and 2 SD cards. The shipment arrive with a total of 3 cameras and no SD cards - it should have contained 6 cameras and 6 SD cards!!!!!!!! These where to be goers for the holidays - now I am out 800 plus dollars and will not get a refund for weeks!!!!!!! DO NOT DO BUSINESS WITH A COMPANY LIKE FOUCUS CAMERA!!!!!!!"