"Avoid, poor quality & customer care"

Heart broken, my long awaited kitchen is not the success it should of been. After being recommended to the brand by a friend, who had recently used was excited at the prospect of a brand new kitchen. We visited the store to look at the options & speak to the designer. Arranged for him to visit our home & measured up, discuss what we wanted, then went off to design our dream. A few days later we returned to the store & after viewing the plans agreed the designs & paid in full for the kitchen - over £9000.00. The designer came out again to check the measurements & confirm we were happy with the plan. During the 8wk wait, the designer left the Company. Our kitchen was delivered, many parts arrived broken or were missing. We couldn't get hold of anyone to assist with these issues, eventually in desparation after a couple of days we booked a fake appointment for a kitchen, within half an hour we received a call. We ordered a bespoke paint colour which has already chipped, parts which show on the plans not supplied & told we can order at a cost to us... Parts supplied that don't fit, when queried advised that was normal & our fitter would need to sort an alternative, out of the off cuts. Kitchen not designed to fit the space & apparently that is our fault for not checking the designers measurements, despite him coming out twice to measure & designing being his job, not mine isnt that part of the service paid for? Supplied excess parts which were not required, like a complete work top & other parts but will not take back to refund despite purchased as ordered by designer. Happy to take your money then stand back & hold their hands up everytime you raise a query, stating you should of checked, our terms & conditions state.... Would never recommend them to anyone & unless you want to be dissapointed I advise you to avoid. I will be taking my complaints further but its taken the shine off my new kitchen.

"Kitchen transformation"

Having looked to replace our kitchen for some time, but always seeming to receive poor initial experiences with other well known kitchen brands in trying to get our ideas to open up the existing kitchen, utility and partial side return into a workable design, it was so refreshing to meet Hannah at the Portsmouth branch.

After a brief initial discussion, Hannah arranged to visit the following day personally to take measurements and to help visualise the possibilities. Shortly afterwards we were presented with three or four variations to help make better use of the whole area and draw it all together.

Having chosen our preference from these, Hannah was very patient with our further questions and alterations over the next week or two around various accessories and the order and dimensions of one particular bank of cupboards while we tried to identify what we thought would be the best combination for us. None of it seemed too much trouble and we soon had the kitchen on order.

Hannah also assisted when we needed to compare flooring samples and allowed us to match in store against our chosen cupboards and worktops.

Though not directly linked with Jonas & James, Hannah did provide the details of a fitter she'd previously worked with - this turned out to be another great asset as the combination of well manufactured quality units, a knowledgeable designer and skilled craftsman meant the kitchen was transformed, completed on time and to an extremely high finish.

We couldn’t be happier and for anyone considering refitting or redesigning their kitchen we would have no hesitation in recommending they book in for a visit and quote from Hannah.

"Our dream kitchen"

We found the showroom in the Portsmouth range shop. Hannah the kitchen designer introduced herself and we discussed the style of kitchen we wanted and we looked at some door sample colours we were really pleased when Hannah said we could choose a bespoke colour for a small extra charge even get a sample for us . We chose a Coca-Cola red Hannah then designed and emailed in great detail our future kitchen. Delivery was very quick and everything arrived in good condition. Hannah's customer care had that going the extra mile quality even hand delivering handles for the cabinets.the finished product looks amazing. So many friends and family comment on how amazing it looks . We are so glad we chose a jonas and james kitchen and Hannah to design it.

"Highly recommended both colin and fitter steve I recently bought a kitchen from Colin…"

I recently bought a kitchen from Colin in the range stockport he made it so easy from start to finish
He worked on a plan for me until I was happy with it.
We couldn't have it fitted straight away due to needing external work needed first so he put it on hold till we were ready.
He recommended a fitter for us and what I can say about Steve hegley is he's a absolute genuine guy and definitely a perfectionist plus no job is too much for him and for a workman he was remarkably tidy.
He even left us with a workable sink until he had to come back and fit the new one as I had to wait for the worktops to be fitted.
We did have a common issue with the odd thing not being delivered but this is how good colin was as he was at the time on holiday in morrocco he still ordered the parts
I can not praise colin or Steve Hegley any more they are 2 fantastic guys
A1 service all round
Many thanks guys

"Hannah was great from start to finnish"

Hannah was great from start to finnish

"Superb service from Arthur and quality products"

We highly recommend the kitchens from Jonas & James. The quality, service, and punctuality are outstanding.
Arthur Castillo was our designer and he was exceptional, really helpful, friendly and easy to talk to, even although all our appointments were online we felt like he really looked after us from the beginning to the end of the process.
We are more than happy with our fabulous new kitchen. The quality is number 10, the delivery was on time and the cabinets were easy to assembled.
Thanks, Arthur, for all your recommendations and support during the design of our dream kitchen.

"Great new kitchen"

We visited Jonas and James at The Range in Paignton,Devon, liked what we saw in the kitchen displays and then spoke to Richard and were very impressed with his knowledge of all the products that were available from Jonas and James. We arranged for Richard to visit us to take measurements and to discuss our new kitchen requirements. Although we already knew what we were looking for Richard also came up with some ideas which we took on board. He provided us with detailed plans and drawings and also put us in touch with some kitchen fitters that he recommended, one of which we used. The fitter we used was Jake Cornforth who did an excellent job and is a really lovely guy to deal with and nothing was too much trouble for him. Throughout the whole process from ordering to delivery and installation everything went to plan and if we ever needed to speak or see Richard he was always available. We would thoroughly recommend using this company of which Richard is a great asset.

"Dear"

Dear
Don’t waste your time and money to use this company. There is no customer service and they will give you the poor service. I have ordered my from them and it was incomplete and wrong worktop and from last three two months no one responded me and even no one pick up the phone of anyone.
So kindly protect your money.
Regards
L. K. Newcastle

"I visited The Range in Paignton and…"

I visited The Range in Paignton and spoke to Richard Bickerton as I was looking for a new kitchen. Richard visited my home and I explained i needed a total transformation! I didn't have enough cupboard space and I hated my sink on the side of my house! No window. Well a total transformation is what Richard achieved. I have my window/sink at the back of my house now and extra cupboard space and my kitchen is perfect.
I never thought it would be possible but with Richard's expert advice he's designed my dream kitchen. I want to express my appreciation for your hard work. He went above and beyond to design my kitchen. I would highly recommend this business.

"Jonas & James Stockport"

We ordered a kitchen from Colin at Stockport. Colin was very helpful and returned any calls we made and also kept in touch with us throughout our building work. He came out and made all the measurements and provided us with a detailed plan. We fitted the kitchen ourselves and had a few small issues that Colin came out to see what the issues were and helped arrange replacement of 2 damaged panels and helped with a size alteration issue.