"Very helpful website helped my decision…"

Very helpful website helped my decision to get a mobility scooter. I only wish I had done this sooner than now

"Easy buying experience "

Site was very easy to use,informative

"Waited 8 week till travelscoot was in…"

Waited 8 week till travelscoot was in stock
Problems with card payment
I received an email telling me money was received and order was on its way couple of hours later manager cancelled order
ie fraudulent payment you have received
Money but cancelled my.order absolute joke

"After slow start yesterday"

After slow start yesterday, today was a great improvement,
Abbie and her colleague were very helpful, making sure that I could use the hoist safely and efficiently
Thank you

"Great customer service "

We dealt with Lauren who was patient, polite and helpful. Also understanding about payment. She also recommended and described a model not yet in the catalogue. Great customer service

"It was great"

It was great, I stumbled with my words but I was not rushed. Very easy to order and next day delivery a bonus.

"I phoned and the young lady was so…"

I phoned and the young lady was so helpful and assured me that the scooter will be delivered as soon as I paid as it was in stock ,and that was my reason for phoning as my husband needs it asap.

"Lauren"

Lauren, was very helpful,sorted out for us effectively

"Ordering online. "

Ordered a mobility scooter online with ease and received courtesy call within minutes regarding delivery. That's efficient.

"The scooter is dangerous"

Update 3 Sept 2024 to my earlier review of Betty & Bertie.

Re the earlier issue, Betty& Bertie finally replied to an email, claiming the previous emails had gone in to junk. I am sceptical, but once a customer service person (Lauren) became involved, things were quickly resolved. Lauren arranged for the collection and repair of the scooter (the technician was able to replicate the error) and the scooter was returned to me promptly (a day before we went on holiday), ensuring I had use of it on my holiday. All in all I will give benefit of the doubt. Lauren was certainly efficient once she became involved.

Since then I have had 4 weeks of problem free journeys. That is, until yesterday (2 Sept 2024).

I had a day out at Alton Towers with my wife, son and a few of his friends. Mid way through the afternoon I was sat on the scooter waiting for my wife to bring over an ice-cream, when the scooter suddenly shot off under its own steam. I nearly fell off, such was my surprise, and the scooter almost hit a mother and her (very) small child - what a disaster that could have been!

Thereafter the scooter would continue trying to zoom off on its own accord, with no input (i.e. turning of the throttle from me) or, occasionally, do the same as before and not respond at all to the throttle being turned.

I have just switched it on again today in my garage. Within two or three seconds the scooter twitched a little and then moved forwards, again with no input from me - I was sat back recording it on my phone! Switched it off and then switched it back on and the same thing happened, again recorded.

I have reported the issue to Betty & Bertie by email and also contacted them by phone, speaking again to Lauren. The initial response from Lauren has been positive, but she has had to refer it to a director. Hopefully the end result will also be to my satisfaction. If that is the case I shall report it here.

Unfortunately, even if all resolved to my satisfaction, it does not hide the simple fact that in my experience the scooter is not only not fit for purpose, it is potentially very dangerous!

I could have badly hurt the small child in the incident above, which would have been terrible. But I also think, what if I hadn't gone to Alton Towers yesterday? It was going to happen sometime, so if we hadn't gone to Alton Towers my wife and I would have taken our usual evening walk with the dogs. Maybe I would have been sitting on the scooter at a curb's edge, waiting for traffic to pass before I crossed the road. What if the scooter had chosen that moment to shoot forward in front of a car, lorry, tractor (we live in the countryside)....

The scooter is clearly unreliable, but it is also potentially very dangerous. I strongly recommend against buying it.