"Don’t Buy TouchBistro!"

I purchased TouchBistro about 6 weeks ago and it has been nothing short of a disaster. We do a lot of catering and there is no way to manually enter a cc # nor can we pre authorize the order so that we can have the client sign and provide a tip once we deliver the food.

TB decided unilaterally to change the time of my batch to 3:00 am which delayed my payments by another day. So now I’m effectively on a 3 day payout. There is no customer support our system has gone down multiple times and we just found out that Chase won’t support our card readers, I believe be because they are outdated , remember we signed up about 6 weeks ago and went live 2 weeks ago today. I t appears this is not the most up to date equipment. How did this POS system ever get good reviews. Call me if you are thinking of purchasing. Stuart Wilsey owner of Maryes Gourmet Pizza in Austin.

"Great system, intuitive and full featured."

Really snappy interface that my whole team got to grips with very quickly. Makes running the restaurant so much easier than our last system. Dealing with them initially is quite painful but worth persevering, loads of phone calls and meetings and talking through it. They could be a lot more transparent about their costs and pricing structure, it's not as simple as they make out.

"Excellent"

Easy to use and efficient

"Worst customer support ever."

Worst customer support ever.

"When they say "We get restaurants" they…"

When they say "We get restaurants" they truly do. Joe Pleece the sales advisor walked us through the whole process, proposing ideas and prompting us to think about things that we forgot about or hadn't crossed our minds.

We had a handful of demos on specific areas of the platform and being the fussy characters that we are, we really scrutinised every bit of the functionality (we were amazed of the technical knowledge and industry experience that their sales advisors had). TouchBistro is a dream for anyone starting out in the catering industry - it really does cover every angle; making it so simple to change your menus - add a dish / remove a dish. Its just as great for staff management and stock management.

Thanks again from all at Cafe Ciao.

"TouchBistro @ Scotchies"

TouchBistro so far been extremely useful for our Front of House operations. The support is very responsive and helpful.

Could do with some work on the inventory management though.

"Great software always making sure is up…"

Great software always making sure is up to date and great third party merchant support

"I'm also surprised with some of the…"

I'm also surprised with some of the negative reviews. Touch Bistro have been instrumental in helping my restaurant grow, providing a good quality service with a highly technilogically advanced app. The system works well, and any issues we had were as a result of ipads being out of range from the server, which is not TouchBistro's fault. The service has been good and the helpline is very responsive.

"I’m really confused at all the terrible…"

I’m really confused at all the terrible reviews ! We’re a restaurant based in the North east England and we’ve really enjoyed Touch Bistro. The reports app helps me stay fully connected remotely to the restaurant and helps me look and plan most aspects of the business. We’re in the process of opening our second restaurant and I’ll be using Touch Bistro without hesitation. I’ve dealt with Chris Pomphret mainly and he’s always responded when I’ve needed him even with the time difference. I only have a couple of slight negatives in that touch Bistro doesn’t link up with our booking system or our card machine but I know that there’s an attempt to do so, so hopefully in the not so distant future that will happen. That is the only reason it’s a 4 star not a 5.
I also think the small fee each month is so minimal based on the type of system I’ve got !

Thanks
Sarah

"We have now been using TouchBistro for…"

We have now been using TouchBistro for over two months. There are a ton of positives such as it is easy to program and go in and change your menu and modifiers. It stores all your guest checks so if you have an issue you can go back to any date. Some of the negatives are that their software wastes paper. It does not allow you to email the customer a copy of the receipt like square's program. Instead it prints two mandatory copies!!!! We have been buying thermal paper rolls and single ply paper rolls by the bus load. Very wasteful. TouchBistro has been non responsive about this concern. Also initial wait times when issues came up we waited up to 45 minutes for help....not acceptable.