"TouchBistro sounds great up front"

TouchBistro sounds great up front. However, be warned that under no circumstances will you get a refund of any money if something goes wrong before you even get set up.
They do not reveal everything up front. If you will need equipment, they use a third party seller called POSPortal, and I don’t think you could find a good review for them.
TouchBistro withdrew $394 from my account on day one. On day three, POSPortal denied my equipment lease. TouchBistro refuses to refund my money, even though the software was never installed, no training has been done, and I’ve received no equipment.
Basically, they told me that it was my fault because I was turned down for the lease by POSPortal.
They take your money before the lease application is submitted.

"Great Product, Fantastic Service!"

I had been using a POS system for 4 years and it just wasn’t meeting our needs. Since moving to TouchBistro we've seen positive changes in our sales. The system runs so smoothly it's really made our work flow less stressful!

The support from the customer success team has been great. Nothing seems to ever be too much trouble. The best part is we can talk to someone anytime of the day or night!

"Horror show experience in every way"

Horror show experience in every way. Training is rushed, staff doesn't answer your questions, they seem driven to get rid of you. Calling customer service is a multi day affair, I once waited on the phone for 5 hours before giving up. People at the company range from sweet and kind and uninformed to downright nasty and unhelpful. Touch Bistro was the biggest mistake we have made in our business, the reporting is subpar and the inventory management is this side of totally useless. Forget it if something unexpected happened, we have been offline coming up on three weeks while Touch Bistro staff bounce around excuses for why they can't help us. RUN AWAY

"The story of the system that is almost there..."

As far as functionality of the system is concerned it is very user friendly and easy to teach the staff. As far as the management tools is concerned I find the platform to be severely below par and full of glitches. Every week I come across another issue it seems like. I have been waiting for the Online beta platform to be up and going for almost a year now and it still isn't dependable. If you are looking for a cheap basic system and not concerned about the technicalities of reporting then this is the system for you. But that is the best way to explain TouchBistro, a cheap, basic system.

"Easy implementation, Great integration"

We just rolled this out to our Tap Room in May for the opening. We are all experienced with other POS systems and was expecting the major pitfalls with this one. We were quite shocked that we didn't encounter them. We received our hardware on time, training when we needed it and were up and running in 2 weeks from order.

"Doesn't care about the little guy."

We wanted to put a POS system in our fairstand. Checked it out and liked that TouchBistro specifically mentioned fairstand and small businesses. The person who answered the phone told us they weren't interested and said he would send us the name of another company that we may want to call. Really!!! And he didn't even do that! The real test of a company is how they treat the smallest of customers, and apparently they do not value their customers enough to even sell them the tools needed, not to mention the program.

"Touch Bistro POS"

We have been very happy with Touch Bistro, the POS system that we use for our nightclub. It's very intuitive and quick to set up and learn. New staff have been able to pick it up quickly and have all commented on how much they like it. We have had a few issues with the system glitching during the night - requiring us to log in again when we are switching between functions - a problem we are working with TouchBistro to resolve. Customer service is excellent, however it can take a while to get through to talk to someone. We plan on staying with TouchBistro and intend to expand to a second Ipad soon.

"Super Company"

I love touchbistro. Their support system is there to help you no matter what the situation is. They offer an excellent over the phone training and the system is easy to use. We were using a different iPad POS system, and the staff at touch bistro made it super easy to convert to their system. Its very simple and the little tricks that the system offers is a huge time saver!

"Adaptive POS"

We have been using TouchBistro for a little over a year and what I like the most is that this is a POS that changes and adapts to the needs of it's users. Your not just stuck with the system the way it comes. You have the opportunity to request/suggest changes.

The system is easy to use and easy to set up.

The support is exceptionally fast. I usually use email rather then call support. They usually get back to me with in an hour and once even called me directly to resolve the issue. That alone blew me away.

"Works great for our small cafe!"

It's the perfect application for my small deli/café. Very easy to program, very easy to train my employees, very easy to use. The price is also great and it has a nice visual appeal.