"Nie wieder!!"

Ich kann von einer Bestellung nur abraten!! Dass aus 3-5 Tagen angekündigter Lieferzeit 15 Tage werden, mag noch verschmerzbar sein.
Jedoch der Erhalt eines gänzlich beschädigten (oder treffender formuliert, eines nicht mehr lebensfähigen) Exemplars von Pflanze in Kombination mit einem Kundenservice, der nunmehr schon die achte (!!) diesbezügliche E-Mail mit Nichtbeachtung straft, ist ein absolutes Ärgernis.
Meine Empfehlung: Besuchen Sie einen Blumenhändler Ihres Vertrauens. Der hat mit Sicherheit ebenso schöne Pflanzen und man erspart sich nicht nur den Ärger und Enttäuschung, sondern unterstützt auch den lokalen Blumenhändler.

"Ghost company"

I used to order from Bloombox club years ago, but something has gone wrong terribly. They take your money, email you confirmation, but then disappear from the face of the earth!
I have tried emailing to get an update of my order that is now over 10 days, with no update on when or if I will receive it.
Totally shocking. Will be taking this to the ombudsman, as it was quite a large order.

"The reviews don’t lie"

The reviews don’t lie - Bloombox club does not deliver, does not update its customers but cleverly immediately marks orders as dispatched so you can’t cancel them. No updates sent on order progress and relies on you as the customer chasing them.

Have ordered from them a few times but will not be ordering from them again.

"Avoid Bloombox Club – Terrible (i.e. NO) Customer Service and Stealing Our Money!"

My partner gifted me a six-month plant subscription from Bloombox Club, I love plants so I was super happy with it! While the plants were generally nice, some of the included "pots" were just straw bags that leaked water, which was a bit inconvenient.

However, the real issue began when the half-year subscription was automatically renewed without my partner's consent. The renewal charge was debited from his account, and he immediately protested against the renewal - way before the seventh plant (the first of the renewed subscription) was delivered. Despite this, we received no response from the company.

We’ve tried to contact Bloombox Club multiple times through various channels, but it has been impossible to reach them. They don't respond to emails. Their customer service phone numbers—both the German and British ones—are non-functional. I’ve sent several direct messages on Instagram and commented on their posts, only to be blocked (!) by them... 🤡

Meanwhile, plants continue to arrive each month, and we no longer have space for them. As I said, I love plants, but this has become ridiculous.

TO BLOOMBOX CLUB: Please contact us immediately regarding order number 11373 and provide a solution. We request a refund for the second half of the year as we did not agree to this extension and protested it from the very beginning. At the very least, respond to our emails and let us know what is happening. Ignoring your customers is really not acceptable.

TO POTENTIAL CUSTOMERS: Think twice before subscribing to Bloombox Club. Based on our experience, we cannot recommend their service due to their poor communication and lack of responsiveness.

"Fungus gnats"

I bought a few plants from bloombox because a friend of mine gave me a voucher as a gift.
Firstly, the plants are overpriced and I always have reservations about buying plants online because you can’t inspect them for pests so this really put me off but I still went through with it purely because of the voucher.
The first time I bought the plants the order was delivered to the wrong address because the company missed a line of address. The second time the plants arrived but were absolutely riddled with fungus gnats.
There is absolutely no way I will ever use this company again and I urge you to not either unless you want a lot of hassle and a fungus gnats infestation.

"Gift voucher not redeemable – no support"

Ordered a subscription as a gift. The voucher I received is not redeemable. The support is unreachable. No responses to my emails and they do not pick up the phone. 130 bucks out the window.

"Order took 4 weeks to arrive"

Order took 4 weeks to arrive. I complained so much because the order was birthday presents that they gave me a discount but it really wasn’t worth the hassle. Quality of items was ok and thanks to Nicola for the discount but ordering from Bloombox Club was not an enjoyable experience.

"I bought 4 Ficus Ginseng Bonsai ,3 were…"

I bought 4 Ficus Ginseng Bonsai ,3 were for gifts to some family members and I kept 1 for myself .These plants were expensive. I am not happy as everyone of them has died .I contacted bloombox and the response I got was poor .We followed the care instructions of tje plants .I will not be buying anymore plants from bloombox

"Purchased pink Amazonian terrarium"

Purchased pink Amazonian terrarium. Arrived within the week. Absolutely love it, purchased it as a gift and they are very happy with it. Looks amazing.. thank you

"Waste of money"

I got a £50 voucher for my birthday and looked at the website and could not believe the cheapest plant (ordinary) was no less than £40. I had no choice to use the voucher and made sure I told my gifter never again. I ordered an eco plant bottle (£54) which I know are available to buy at £20 other places, but it was pretty from the picture. Paid extra for delivery and the box it comes in. Not only are the plants so ridiculously expensive, I have had a delivery to assemble myself. I haven’t even checked the quality properly yet. So basically I paid £60 plus to do the work. Never ever ever again. This just a ridiculous website for people who don’t garden and rich people who don’t know better.