"Got There Eventually"

This is a review of two parts.

Product Purchased - Premier Shed 7.5x9ft - Grey.

Firstly I will say that the shed is really good. If my review was based solely on the product I would be giving 5 stars.

And now for the second part.

I erected the shed back in May and it was only when I got to the very end of the build that I found that two of the hinge parts were missing. Sadly this meant that the bottom hinge on each door could not be fitted. This in turn meant that the remaining hinges have been under stress for 4 months and the security of the shed has been compromised.

Like many in the reviews I contacted customer services and was told that Keter were struggling to source these parts and they would be placed on back order. I chased the CS representative every couple of weeks and eventually they stopped replying to my emails. 3 months later I raised another case with customer services and was given the same response again which seems to be a copy and paste.

"The spares you require are on order from our manufacturing plants, but due to shipping and import delays we are without an accurate ETA for their arrival.

We apologise for this but in the absence of an accurate ETA all we can advise is that you will be notified when the parts are in stock before sending them out when they arrive in the UK."

At this point I asked for my cases to be escalated and was given the escalation email address CEUK@keter which I used. The response from the escalation team was the same as the normal customer services team as above.

I thought I'd try to source the parts myself and not for the first time had a look on eBay. On this occasion the two parts that I needed were there. I got back in touch with the escalation team and explained that I had found a way that I could get the parts and told them the cost. I asked if they'd be willing to cover the cost of the parts if I made the order myself which they agreed to do.

I ordered the parts which were spot on and Keter made a bank transfer to myself within a week.

So my advice is don't wait for Keter to get your parts in stock if you have been waiting for longer than you deem acceptable. Try to source them yourself and offer this solution to Customer Services.

A special mention to Tracy Bell who I dealt with on the escalation team who finally helped me resolve my issue quickly and efficiently.

Keter really need to stop selling products that they must know are missing essential parts!!

"some of the parts to my factor shed…"

some of the parts to my factor shed were faulty. Been waiting since mid May for parts now it’s almost october. no sign of the parts no updates forthcoming and no indication of if it when they will ever materialise.
meanwhile keter continue to sell the exact same model.
So clearly do have access to parts.
I can no longer return the shed to retailer due to time elapsed so i’m out the cost of the shed the base and the assembly and feel i’m being fobbed off. If you continue to sell the sheds you clearly do have the parts but not willing to send me them.
Having read the other reviews clearly this is tactical to try and save keter money and they don’t ever intend to honour the warranty and deliver the parts, they just hope you shut up and go away and make do with the botched parts they originally sent. They’re quite happy to continue selling the exact same parts on their site to new unsuspecting customers though.
Case number 01158519

"We purchased the bin shed"

We purchased the bin shed. Online it’s advertising and showing a wheelie bin inside the bin shed.
We received ours and not only does the standard size bin not fit in, the product is flimsy and certainly now worth the money!
I did email Keter and all they said was we deal with the replacement of damaged/missing parts.
So not interested.

"Faked warranty always said parts not in stocks for months "

Update afterwards
Keter CS contacted me again and give me a solution in couple of days. They sent me the replacement unit. The delivery has made ard 2wks. Appreciated for their prompt response after this review.

Original review
I bought my shed since Nov2023. The door has deteriorated just used for 6months. I email to customer service and ask for delivery the affected parts however, they said it is still out of stock for months. I still haven’t got any replace parts yet in sept2024. The warranty is useless and it make me so disappointed.

"Had a problem with one of the hinges on…"

Had a problem with one of the hinges on my Store it out ultra. Anita sorted me out when I explained the problem. Set of new hinges despatched and recieved next day. Brilliant service.

"The customer service team went out of…"

The customer service team went out of there way to help myself and my wife get the parts that we needed.being old age pensioners we don’t usually get that sort of help a special thank you to keter for employing someone that takes the keter customer service team to another level(Avital Waintrov)thank you. I must add avital did not know that I was a pensioner as I didn’t disclose that .excellent service from keter team.

"Excellent out of warranty support- thank you "

In some recent high winds, the piston hinges of my 4 year old Keter grand storage unit became distorted, preventing from shutting properly. I contacted Dana in Keter customer services who kindly agreed to replace the hinges, despite the unit being out of warranty. As they were not in stock, and they do not normally keep spares, she kindly back ordered these for me. Last week, they came back in stock and I received them a few days ago. All now fitted and the storage unit is back in regular use. I could not be happier. Thank you Dana and the very helpful team at Keter.

"Amazing after sales service"

The hinges on my outside store had rusted through and I contacted Keter to be able to buy some new ones. They very kindly sent me two hinges completely free of charge - now that is amazing service. They are fitted and work perfectly.

"Poor customer service"

Poor customer service. My new shed arrived damaged. some parts missing with a massive hole in the box. Called customer service and they sent an email weeks ago saying the parts are not in stock but are on back order. I have a feeling they will not come. Bought the shed after seeing in it Homebase. They said they could not order me a brown one but I would have to settle for the green. That was ok but the door handle is different and not as good as the one on show. I sent an email to them which has been ignored That's not good.

"Keter Detroit Tall Indoor Garage…Junk"

Keter Detroit Tall Indoor Garage Storage Cabinet - Black Argos - 318/5207

Utter garbage. Joints difficult to detach if put in incorrectly. Parts broke off because of the difficulty in disassembly.

Instructions - usual pictograms

Many bits to assemble the flimsy product, which, of course, I did not succeed in completing for obvious reasons!

Marked down from £100 to £48 pounds in sale. Wanted something quick but didn't expect to receive such garbage. Will take back to Argos, not for a refund but just to get rid of a pile of plastic junk - don't thing my binmen will accept it.