"Reported a problem with my bin store…"

Reported a problem with my bin store lid. Have had this for some time. Hila Heaps was extremely helpful and dealt with me in a very patient and understanding manner.

"Shed arrived damaged in transit, still waiting for replacement parts :("

I ordered a Darwin Shed 6x8ft - Brown direct from Keter on 30th July 2024. It was delivered in two boxes. Unfortunately, box 2 was damaged, visibly torn in places and after removing all parts from the boxes for inspection, a door panel and the window panel were crushed and can't be used. I also found the cuts (for the Window) over ran, which is a bit un-professional, I expected a machine precision cut. The over cut will probably be masked by the actual Window frame, but still, you'd expect professionals to do a better job. I don't think Keter pack their sheds well for shipping, pretty much every panel has a slight scratch all the way down as they don't put a bit of cardboard between each panel, so as packers slide the panels into the box, one on top of the other, they're getting scratched. £720 before discount, is a lot of money to pay for a resin shed you can't even build due to damage. I reported the damage via the Keter phone no. provided on their website but this department appears to be a separate company to Keter, as they have no access to Keter's website and order details. Keter's website, doesn't provide an invoice / receipt in PDF format, so I then had to mess about logging into the Keter website and printing my order into a PDF file so I could provide this to the company responsible for dealing with missing parts / damages. I was informed the following day via Email, that there were no replacement parts in the UK warehouse and that they would be put on back order. As of the 24th September 2024, I've heard nothing further about my replacement parts and I've missed what bit of good weather the UK had, to build the Keter shed this Summer. So my old wooden shed, which is currently leaking and rotting, is now sheltering 2 large Keter boxes, whilst I wait for the replacement parts to arrive. As I wanted to build a wooden base for the Keter shed, I think this project will carry over to 2025 as I've missed the good weather for building and painting the base. What rubs salt in the wounds is the main Keter website keeps sending me offers and discounts via Email but nothing about my replacement parts. Keter has a lot of room for improvement!

"The locking bolt on my Keter storage…"

The locking bolt on my Keter storage box snapped. On 25/04/2024 I contacted Keter, On 01/05/2024 Keter told me the part was not in stock at the moment and the part had been placed on backorder. Once back in stock, it would be sent out. One hundred and forty-seven even days later the part is still not in stock.

"Excellent products and service"

Had already bought a Nova shed which I found to be of very good quality.
Bought an Eden bench from Amazon (unfortunately had to keep it in the hallway still boxed up because the place I wanted to put it wasn't ready).
There was a part missing when i came to put it together, so I contacted Keter themselves and it's taken several weeks but I have received the part. I now have a wonderful bench.

"Good customer service but... "

Five or so years ago I bought a large outdoor storage unit from Keter, one with a piston hinged lid and two front doors. In the interim years my Keter unit was moved (empty) a couple of times by me to allow my house to be painted. Recently I noticed one of the piston hinges was bending when closing the lid. It go worse with time and was clearly about to shear and urgently needed replacing. Pattern replacements were available on the Internet for around £30 a pair but I decided I'd rather buy genuine parts even if they were a bit more expensive.

Keter did not have a spares section on the website and an email confirmed that they only replaced parts under warranty. I then sent a second email regarding my dissapointment and questioning Ketter's environmental commitment given that they had no repair policy beyond their standard warranty.

I had resigned myself to purchasing "pattern" parts when I received another email from Keter offering to supply replacement hinges as a good will gesture free of charge. After sending off details, new hinges arrived promptly in the mail and have now been fitted and are working perfectly.

Top marks for Keter for this. I do however think that they should consider their policy on spare parts. I would have been happy to pay for my new hinges and surely it is better to takes steps to ensure that their products do not unnecessarily end up being scrapped albeit recycled for want of an easily replaced component. Remember, the envronmetal priority order is: Repair; reuse; recycle.

"I ordered the Keter Darwin 4 x 6ft shed…"

I ordered the Keter Darwin 4 x 6ft shed from Homebase and it arrived in damaged cardboard packaging and when I opened it, sure enough, there was crush damage and a crack to the top two panels in the box. The thin cardboard packaging is completely inadequate to protect the contents, as there is no padding within to protect the plastic panels. Not acceptable when paying £400 for a Keter product. I'm now waiting for Homebase to collect and refund and it puts me off buying Keter products, which is a shame, as I'm really pleased with the garden storage box I bought before.

"Amazing Customer service"

I have two Keter storage units bought a while ago and so out of warranty.
I contacted Keter Customer service asking whether I could buy replacements for some metal parts that had corroded (note we live near the sea, so not unusual for this to happen). To be honest I was not expecting much and at best thought that I would have to buy the parts, but was happy to be told Keter would supply the parts free of charge as a good will gesture.
In my experience this is exceptional customer service and deserves a mention.
Well done Keter and in particular thank you to Avital who was so helpful.

"Excellent customer service"

I recently purchased a plastic shed which was unfortunately delivered with a damaged part. I contacted Keter customer services and spoke with Anita who couldn't have been more helpful and the replacement part was received within a few days for which I'm very grateful.

"Excellent service from customer service…"

Excellent service from customer service after a slight issue which has been resolved perfectly.

"Prompt service "

I bought a wheelie bin storage unit yesterday. Unfortunately on assembly there were 2 parts missing. Contacted the service team on line, I had a reply within a couple of hours, and spare parts are being sent out. Very prompt service.